Top critical review
23 people found this helpful
on 11 November 2013
Don't buy these towels. They move water around rather than absorbing it and shed loads of fluff and dust. Even after several washes, they still don't try properly and leave fluff and dust everywhere. Totally useless. Even though the towels are obviously defective I am being told that I can't return them as they have been washed.
I made several attempts to reason with the Linens Limited asking for a refund, There attitude was totally unacceptable. Their response just stated that because I had used the towels, I could not return them.
When asked Linens Limited how I could have found out that they were useless without first using them, they declined to answer.
When I asked if it was reasonable to refuse a refund when the only way to find out that they were defective was to use them, they declined to answer,
The sellers attitude was terrible. I many cases they didn't even reply to my messages. Eventually they resorted to one line responses telling me if I wanted to complain, I needed to write then a letter. I asked what difference this would make and didn't receive a reply.
There are many good reviews for this seller on Amazon. I'm sure that for the majority of products Linens Limited sell, customers are happy. Beware though that if you have any issues or faulty goods delivered, their attitude is totally unacceptable and you are unlikely to get your money back. Not a good reputation for an online business to have.