Top critical review
12 people found this helpful
Product great Customer support crap!
on 7 February 2013
On arrival I used this on 2 x vehicles and the reader worked perfectly, no problem with the product!
However when I loaded the CD Rom and read the manual it says to register your Reader on there website, PROBLEM! No web address for the company and when you go to search you just get the company main website with no customer contact information.
Also the manual speakes of "Upgrades" using a cable with a USB connection PROBLEM! The cable is not supplied though it shows it on the video-explanation of how the scanner is used.
BIGGEST PROBLEM! I contacted the seller via e-mail as requested by Amazon and questioned them on these issues, the responses are to say the least short! Such as "the CD Rom needs to be connected to the USB". Translation please!
I am now on my sixth or seventh e-mail and I have not yet had a full answer to anything I have asked, I have even said that if there should be a USB cable then where is it? These questions just get ignored.
The funny thing is that with the product I received a little note asking for me to score this product 5 stars which I did after using it, I now cannot score it at all on customer service!