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Worst Vacuum We've Ever Owned....
on 13 January 2013
Good for the first couple of weeks (powerful and reasonably light), but things went downhill fast after the first emptying and clean of pre-motor filter. From then on, the machine often 'claimed' to be full / blocked when it clearly wasn't (obvious little tolerance in the filters) and suction was correspondingly reduced.
Spoke several times to Vax Customer Services, who almost admitted to a fundamental design-fault with the filters (eventually got them to send 2 packs of replacement filters). New filters did the trick until they needed cleaning, and then we were back to the machine constantly claiming to be full again !. We've also had the machine literally blow the post-motor filter out of its housing on a regular basis and had the motor itself cut-out completely (due to overheating) after 10 mins of use ! - each time Vax have been contacted and indicate that other have been in touch about the same issues....
We've now got to the stage where brand-new filters last for only 30 mins of vacuuming before the machine 'claims' to be blocked (on all power settings) and cleaning the filters no longer rectifies.... We're totally cheesed-off with this product and are saving up to replace it with a Dyson (and will do so well before it is 12 months old !). Our advice to others is not waste your money on a Vax.