Top critical review
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Buffalo need better quality control
on 14 October 2010
When I unpacked this unit I could hear loose parts rolling around inside it. I went ahead and set it up and copied data from the Buffalo Linkstation that I was using previously on to it. The copying was straightforward to set up and worked well. Only after doing that did I read a message on Buffalo's user forum where someone reported that his Duo had arrived with a loose screw inside it and that this had caused a short circuit after about a week. He advised anyone who received a unit with loose parts to return it immediately. I couldn't do that, having copied data on to it. Instead I opened the unit, handling it very carefully, and found three loose screws inside. I removed these and tried to remove the discs (they should just slide out) to see it there were any other loose screws but one of the discs was jammed, I suspect from a fourth screw, and could not be removed. On the basis that the unit was working and "if it isn't broken don't fix it" I re-installed the disc I had removed and connected the Duo to my network again. It continues to work satisfactorily after about a month.
From the point of view of being an easily used and easy to set up network storage and media server I would recommend this unit, but I would urge people to return it before installing it if there is any sign of poor manufacture.
I should add that, when I replied on the Buffalo user forum that I also had a unit with loose screws inside it, a Buffalo representative asked for the serial number of the unit so that they could check their manufacturing, so they did appear to take the report of poor quality seriously, and may have improved their quality control by now.