Top critical review
11 people found this helpful
Dont buy if you want the colour VIP caller feature...
on 7 December 2012
I bought this particular phone as it was the only one I could find that offered a different colour background display when one of your designated "VIP" callers rings you. This seemed a great idea as I would be able to see from across the room when the mother-in-law was calling and give me sufficient time to escape! Furthermore, "Which?" was fulsome in its praise for Gigaset (nee Siemens) as a brand, and these phones are actually made in Germany rather than the Orient. I was therefore sorely disappointed when I set up the phones (I bought the Duo set) to discover the colour background feature did not work. Naturally, I assumed that I had done something wrong, so I re-read the manual and, when that didn't work, communicated with Gigaset via their online chat facility. The latter resulted in me carrying out a hard reset of phones and base to restore factory settings. That didn't work either and so I returned the phones and asked for a replacement. Amazon's returns service functioned beautifully, as ever, and I received a replacement within days. It has exactly the same fault! This time I phoned Gigaset for help but, unfortunately, a call centre operator far, far away, and with inadequate English, gave me no confidence that they would help - and, sure enough, they didn't. I then went back to Amazon via on-line chat and proposed that, since this seemed to be a design problem with the phone that no amount of replacements would fix, I would keep the second phone (which otherwise seems to work fine) and do without the colour VIP caller feature if they would consider a partial refund. They agreed to this. So, as ever, Amazon were great, its just a shame that the product let the experience down. I guess German Quality Control is just not what it used to be.
Just to clarify the problem. I have Caller ID enabled on my phone service and, with my VIP callers nominated in the phone directory, I successfully see them identified by name when the phone rings. The special ringtones I have assigned to them also work fine. However, when the phone rings, the background display remains on the default blue whomever is calling, rather than the red, orange or green VIP background colours I have variously assigned to them.
In summary then, I would not recommend this phone if, like me, you were attracted mainly by the colour VIP caller feature. Other observations are that, on full volume, the ringer is not particularly loud and the sound quality in the headset, while adequate, is not the clearest (and my hearing's fine). The satellite phone also has a very small and lightweight base that is easily knocked over. All-in-all then, not a lot of vorsprung durch technik!