Top critical review
9 people found this helpful
Total upset experience
on 31 May 2012
First of all, if you want a Chupa wheel(carousel) as a gift to someone, DON'T buy from this seller.
I bought this as a surprise gift to my wife. A big carousel as shown in the ad and picture is ideal. However the wheel came without the big Chupa Chups pad. Obviously it was mistakenly left out in packaging I assume. But when I contacted the seller, s/he said the item was advertised as 200 lollipops only rather than the wheel so they are not obliged to provide anything else than lollipops. When I asked if they could just post me a pad, s/he said no. Apparently the ad and picture is lying. I can't understand why didn't they tell the truth or use more accurate description and picture in the ad. Or, if there was a pad with the wheel, why didn't they post it to me? Or the products were not 100% genuinely from Chupa Chups? I really don't know.
Moreover, I spend 6GBP on delivery for express delivery to receive it sooner. However, from the morning I placed the order, I waited 4 days to receive it. I even received many items from other seller that I ordered on the same day on super saver delivery method. The seller said, it's within the time period so they will do nothing about it.
Finally, the packaging box was not a proper mail box but reused box for latex gloves (10*100), perhaps for other products of the seller. I am generally ok for reusing materials for environmental concerns. But for commercial use, I would still feel a bit not comfortable, especially for food.