Most helpful critical review
307 of 315 people found the following review helpful
Update of previous favourable review
on 27 April 2012
This replaced my ageing Dyson DCO3. The Morphy Richards has more powerful suction but a smaller head so it does not cover quite as big an area in a single sweep. The power lead is low on the machine compared to the Dyson and has to be held up with the handle to stop it constantly being run over by the machine. The one real weakness in the Morphy Richards is the hose when used with the attachments. The Dyson hose extended a long way but the MR does not and the angle it goes into the handle causes problems if you try and stretch it to get more reach. It is a good job that the suction unit detaches so that it can be lifted near to where you want to use the attachments.
The MR design is interesting and it looks futuristic but to go under low furniture you have to remove the suction unit.
There are drawbacks to the machine in my view but it has a very strong performance for the price and the saving over a Dyson is impressive. I was looking at a Pansonic machine but decided against that because filters need annual replacement. With the MR like my old Dyson you can wash the filters.
Update July 2012.
The drive belt which operates the beater bar snapped and I telephoned MR to order a replacement. I was told that they did not stock the belt as a replacement item and could not therefore supply it. When I asked where this left me I was told to return the machine to Amazon as they had responsibilty for the first year guarantee.
I spoke to Amazon who were extremely helpful and immediately dispatched a replacement machine and gave me a link to print a free post label for return of the old machine within 30 days. I live in Portugal. I emailed MR to follow the matter up and I received a reply which stated that the belt was not a part that could be supplied and trotted out some routine claptrap about quality control and the reliability of their products. I went back to say that this was not a satisfactory answer and did not address the point I had raised. Their classic reply was
"Thank you for your email.
We are sorry to hear of the disappointment with our response, unfortunately we can only reiterate what was previously advised.
Consumer Engagement Centre"
When I went back saying how ridiculous it was to say that a drive belt was not a replacement part as they listed belts for other machines and to question why they could not supply this in any event I received the following reply
Thank you for your reply. The belt is available where the design of the product allows for the replacement of the belt.
The model 73411 has not been designed in this way and does not use a belt that can be replaced like other models. Therefore, we have advised you as previously stated. Should you be unhappy with the design of the product, we would ask that you take your enquiry up with Amazon.
We trust this information is of assistance
Consumer Engagement Centre "
Beware the beater bar catching on any loose carpet since the toothed drive belt will snap and cannot be replaced. The smooth type of drive belt found in many cleaners will slip but the MR system used a toothed belt and cog wheels which cannot slip and therefore the belt snaps. The belt is easy to replace but since they don't supply spare belts this is obviously a design flaw. Rather than acknowledge address the issue, however, they suggest I take it up with Amazon.What a hopeless shower. A good product but in view of the attitude taken by MR the drive belt system is a significant achilles heel which could not be overcome when the machines is out of warranty.