263 of 266 people found the following review helpful
5.0 out of 5 stars Great box but needs some tweaks to make it work well - Read my review to help fix some of the issues you may experience
I never normally do reviews for items I buy but I've read quite a lot of comments on here about issues people were having and I wanted to help those who have already bought this or may considering buying this.
The first issue I had after using the box for the first time was the subtitles were enabled by default on all channels. This can be permantly disabled...
Published 18 months ago by Lazza
13 of 13 people found the following review helpful
1.0 out of 5 stars Nice box poor quality
I brought this item due to low cost for HD freeview and positive reviews online. I brought the box in February from maplins online and was very happy with the product. A smart looking box with an easy to use interface. Picture and sound quality were both fine. After about eight weeks useage, I noticed that the box no longer displayed any graphics or menu's, ie no volume...
Published 19 months ago by RP Greasley
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263 of 266 people found the following review helpful
5.0 out of 5 stars Great box but needs some tweaks to make it work well - Read my review to help fix some of the issues you may experience,
This review is from: GBR2851T Freeview HD Digital Receiver with BBC iPlayer (Electronics)I never normally do reviews for items I buy but I've read quite a lot of comments on here about issues people were having and I wanted to help those who have already bought this or may considering buying this.
The first issue I had after using the box for the first time was the subtitles were enabled by default on all channels. This can be permantly disabled by clicking the menu button on the remote scroll to the menu headed 'language options' and click the subtitles to be 'invisible'. This permantly disables them on all channels whether you turn the box on or off. Don't just click options on the remote and disable the subtitles that was as it only disables it for that channel you're on at the time and then enables again when you change channel or turn the box on and off.
Issue 2 was the sound just on the HD channels was alot quieter compared to the SD channels and when you flicked between them you had to adjust the volume level up and down.
Issue 3 was again just on the HD channels the picture would be really jerky especially when the camera was scrolling left and right this was most noticeable on the EURO 2012 football matches, really annoying. I checked my signal strength by clicking menu button on the remote then 'Diagnostics' menu and 'Signal Meter'. This gives you the strength of the signal for the channel you're on at the time. For the HD channels it was signal strength 54% and signal quality 46% compared to the SD channels which had over 60% for strength and 100% for quality. I guessed the issue with the HD sound and picture was down to the signal not being strong enough so I purchased a TV amplifier but it made no difference at all.
Issue 4 the BBC iplayer was patchy at best very slow to respond to commands and for me wouldn't load any of the HD iplayer programmes it would normally just crash.
If you have experienced any of issues 2-4 then keep reading;
I went to the I-CAN website and noticed there was a later firmware version than the one I had running. If you click the menu button on the remote and then select 'System Information' under the 'Diagnostics' menu it will show the software version date: 31-5-2010.
On the I-CAN website (google for i-can tv website I Can't add the website address in here) and on the page select country in the top right of United Kingdom. Now it'll show you the new firmware version, follow the instructions on how to download and install the latest firmware. Copy the firmware to a USB key and then connect to the I-CAN freeview box. The firmware is about 45MB in size do you only need a very small usb key. Again follow the instructions to get to the right menu to update. Be patient when upgrading the box as it will reboot and the screen will go blank but don't worry after a couple of minutes it will turn back on to display the I-CAN logo. It'll say that it has added a new feature to allow you to watch top up tv but what I found was it also fixed all of the above issues from 2-4.
The HD sound was now the same as the SD channels and I didn't need to keep adjusting the volume. The HD channels were no longer jerky and I could watch HD content especially the Euro 2012 football games in smooth crystal clear clarity.
The BBC iPlayer had a complete revamp and looked much better it responded much quicker to commands and played both SD and HD content without fault.
After upgrading the firmware I checked the software version in the menu which was now at 7-2-2011. All I can say is if you have had any of these issues please check and upgrade your firmware because it makes a world of difference. This box for the price is fantastic, it just needs a little time and patience to get it working as the maker intended.
Hope this helps people out there
13 of 13 people found the following review helpful
1.0 out of 5 stars Nice box poor quality,
This review is from: GBR2851T Freeview HD Digital Receiver with BBC iPlayer (Electronics)I brought this item due to low cost for HD freeview and positive reviews online. I brought the box in February from maplins online and was very happy with the product. A smart looking box with an easy to use interface. Picture and sound quality were both fine. After about eight weeks useage, I noticed that the box no longer displayed any graphics or menu's, ie no volume indication , no channel/programme information, no ability to retune. I contacted Maplins support who were great. I returned the faulty item freepost and they supplied a brand new replacement unit. After 4 weeks, my replacement unit developed the same fault as its predecessor. I contacted Maplins and stated my preference for a refund, which i received within three days. This item was used for the TV in my bedroom, so it was only used a couple of times a week at most. I was either very unlucky to be the recipient of two units suffering from exactly the same defect, or the item has a inherent design flaw. In conclusion I wouldn't buy an i-Can set top box but i would use Maplins again for their customer support.
42 of 44 people found the following review helpful
2.0 out of 5 stars i-Can GBR2851T Freeview HD Digital Receiver with BBC iPlayer,
This review is from: GBR2851T Freeview HD Digital Receiver with BBC iPlayer (Electronics)i-Can GBR2851T Freeview HD Digital Receiver with BBC iPlayerDelivered in 4 days on free delivery in unsealed display box but seemed in good condition.
Bought this on strength of good reviews in Amazon and good price (£35). Worked well initially with brilliant picture quality esp in HD channels - well pleased, until it stopped responding to the remote control and basically 'seized up'. Tried rebooting several times without success - was so disappointed.
Have requested return and refund to Richer Sounds and I may re-order if they are responsive in handling the return, this is the first time I've bought thru them.
Take care with placing it on heat sensitive surfaces, it gets pretty warm after a few minutes in operation.
94 of 101 people found the following review helpful
5.0 out of 5 stars Excellent set-top box,
This review is from: GBR2851T Freeview HD Digital Receiver with BBC iPlayer (Electronics)This is a top quality receiver that performs way better than the cheap short-lived ones normally available. Even the packaging looks classy and the box contains a good quality HDMI cable which will transmit both sound and vision to any modern tv with an HDMI socket. There are other connectors on the back but no cables are provided for these. I've connected this to an ancient Sony tv using a SCART cable and it works perfectly. Changing channels is almost instantaneous, with virtually none of the usual annoying digital lag. Best of all, with a wired ethernet connection to my broadband router, BBC iPlayer relays programs with no picture break-up or freezing. I can't comment on the HD picture quality as I haven't tried it yet.
Installation was very straightforward but I had to do it twice, as the printed instructions look clear but are slightly misleading and I made some mistakes. The first section on "How to set up your receiver" says connect your receiver to the mains and warns "DO NOT USE THE REMOTE CONTROL OF THE RECEIVER", but wait until the screen explaining main use of the arrow buttons appears. I waited a looong time and no such screen appeared after the welcome screen. Eventually pressed OK on the remote and installation continued normally. There was a question about an aerial amplifier with no indication what this meant (the correct answer seems to be "No"). Another tricky point is that if you press the DISP (Display) button inadvertently, the tv picture will disappear. This caused endless head-scratching until I logged on to the FAQ section of their website and found that the answer is to press DISP repeatedly until the picture reappears. TV and radio channels were installed automatically, and numbered sequentially and logically.
Once up and running the picture and sound are excellent and everything works flawlessly. The build of the receiver is great and even the rear panel is smoothly and attractively finished. The top of the receiver barely gets warm when running and feels completely cool when in standby mode (said to consume only 1 watt of power). On occasion using the receiver for iPlayer causes an IP address conflict with my wireless laptop, which is then unable to connect to the internet at the same time. However I'm confident this can be resolved. Overall this product exceeds my expectations for a set-top digital box, and has given a new lease of life to my old telly.
19 of 20 people found the following review helpful
5.0 out of 5 stars How to use with old portable tv's info,
This review is from: GBR2851T Freeview HD Digital Receiver with BBC iPlayer (Electronics)After checking various reviews I bought this one. It is indeed excellent compared with rubbish cheap set-top boxes which usually have terrible programme guides / slow etc. A few salient points if you are buying this to use with old portable tv's via scart lead (now that analogue has been switched off) and want to do it painlessly:
1) Firstly, connect to a modern HD tv with the (included in the box) HDMI cable. Then switch it on, follow the installation process; install channels etc.
2) Set aspect ratio to 4:3 (not 16:9 which it is originally set to)
3) Use the 'DISP' button to cycle through the diplay outputs until you get to 576i - that is the one you need (initially it is set to 1080p)
You can now disconnect from your modern tv, and plug it into your old tv using a scart lead (& put the portable aerial cable into the i-can, not the telly). It should now work properly on your old scart-lead tv using a portable aerial.
After you've done all that I would recommend updating the firmware via a usb (memory stick). To do this:
*edit* (I can't seem to insert the direct download link - presumably amazon don't allow it. You need to go to this page: i-can tv website (use google to find it); you MUST select Country>United Kingdom at the top of the page (otherwise you won't find the correct part for the ican 2851); then 'Help' tab; and there you will see the download link in Step 1 for the ican 2851).
STEP 1: click on [..* see edit above *..] and save the software upgrade file on a USB key (a memory stick)
STEP 2: plug your USB key into the USB connector located on the rear panel of your receiver
STEP 3: go to the MAIN MENU > INSTALLATION > USB UPGRADE, then follow the instructions. The upgrade will start automatically. Once finished, the window "what's new" appears. You can remove the USB.
It will update your box from the 2010 to 2011 firmware.
*edit*: People who think they're box has 'seized up'. What has actually happened is someone has inadvertently pressed the 'DISP' button. After that, nothing appears to happen when you press the buttons, even switching off / on etc doesn't help. It looks like it has 'seized up'. In fact all you need to do is press the 'DISP' button repeatedly to cycle through the display output options (1080p, 1080i, etc). When it gets to 576i suddenly it will all appear to be working properly. When you are cycling through these display options, it is not visible (ie the tv screen appears exactly the same). This is because your tv is unable to display these outputs properly. There is nothing wrong with the i-can. If you removed it and connected it to a HD tv with a hdmi cable you would find it is operating perfecty.
56 of 61 people found the following review helpful
5.0 out of 5 stars A little known gem.,
This review is from: GBR2851T Freeview HD Digital Receiver with BBC iPlayer (Electronics)There are so many things to admire with the I-CAN which is a product that bears the hallmark of thoughtful design from the incorporation of an on/off switch in the connecting cable from the external power supply,to the design,and clarity,of the menu system.
Set up is straight forward,and unlike a previous reviewer,waiting upon first switch on did bring up the set up menu.
The only scare moment was having completed the set up,the unit was not producing any audio.
However,switching the unit to standby,and then back on produced sound.
Prior to buying the i-CAN,having read the online reviews,I was a little apprehensive about Standard Definition Picture Quality.
All I can say is that it looks excellent on my 60" TV.
The revolving menu system is a pleasure to use,and provides plenty of configuration options.
With regard to the 'Display' button.Pressing this repeatedly scrolls through the various resolution options.On stopping pressing,the receiver will alter the resolution to the displayed setting resulting in a temporary loss of picture.
I have yet to install the recent firmware update,but it is encouraging that the Manufacturer is continuing to support what must be a niche product in their portfolio.
At the current price,the i-CAN is an absolute bargain.
5 of 5 people found the following review helpful
1.0 out of 5 stars More trouble than it was worth for me,
This review is from: GBR2851T Freeview HD Digital Receiver with BBC iPlayer (Electronics)I bought this because it was a great price and I wanted to be able to access the Freeview HD channels. First impressions were good, switched it on, it scanned the channels and up popped BBC1 HD. Wow, I thought, looks fantastic, really pleased...let's check the other channels. That's when I found out that the set put all the normal SD channels in some weired number order over 800. 800 was BBC1, 823 was Channel 4. Got some advice and did a factory reset + manual tuning. That put the channels in the right place but less than half of the them would work. From a forum it appears this is a firmware fault that has impacted others too. Had to reinstall the channels to get them all working again in the 800+ range.
Ok, i thought, I can live with this, I'll just create some manual lists to overcome it. Then I discovered that my HD reception kept stuttering and on closer inspection and testing the set had really poor signal strength. Tried it on numerous aerials and points in the house, changed cables etc and it only ever reported 40% strength at best, on all the channels inc. the SD ones. All my other devices report pretty much 100% strength and quality. We only live a couple of miles from the transmitter.
So the channels were in the wrong place and HD was unwatchable. Iplayer was pretty good though, i'll give it that. Picture quality was surprisingly good and no buffering once it got running, even watching the HD versions was good.
Anyway, sent it back. May yet order another as going by other reviews I may have had a faulty set. If it worked as it should it would have been the easiest 5* i'd even given. In the end i just got frustrated with it.
4 of 4 people found the following review helpful
2.0 out of 5 stars Don't use this via the scart connection. Also has HDMI HDCP display issues,
This review is from: GBR2851T Freeview HD Digital Receiver with BBC iPlayer (Electronics)I brought this to replace an older set top box because of the price and Freeview HD tuner inside to be used on an old analogue tv via scart. However there are major problems on this boxes firmware when using a scart connection as there are display issues. As noted in another review the box sometimes decides to fail to display anything on the screen i.e. no response from the information bar, EPG, Menu or info buttons etc.... This makes you think the box has crashed via the scart connection when in fact it hasn't it is a display issue, the box also crashes on IPlayer as well. However when tested via the HDMI connection it displays fine and defeats the object when using on a scart only display.
There are also problems when watching the Connect TV channels, if you change the channel afterwards the picture is the same channel but you just get the audio of the channel you are selecting. This is the same issue above when using the scart connection. If it does get stuck on the Connect TV channels and you can use the remote the way round it is to do a channel scan and retune it in and it will reset itself. The other way I have managed to get round the scart display options was to connect it to a screen with HDMI on it and then factory reset it and reconfigure.
There are other issues and I have tested this on two different LG 27" Full HD 1080p displays via the HDMI connection and there is also an issue when you set the Display button on the remote to 1080p. The issue is with the HDCP on one of my displays I get a message saying that it is not compatible and on the other it just doesn't display at all, 1080i works fine. This is not because they are not compatible as the fact that I have 2 other devices connected at 1080p resolution to the Full HD displays are my PS3 and PC with no issues. Which looks to me that there is still HDCP firmware issues with this box via HDMI.
I-Can really need to sort out the software issues as their last firmware update still doesn't solve both the scart and HDMI display issues, or they should of made the box HDMI only.
There is also a firmware tuning issue as well, where I live I can pick up several transmitters and this is where the problems begin. Even though my aerial is pointing one way and I should be picking up only Belmont, it also has picked up frequencies from Midlands, Tesside, Anglia and an alternate Yorkshire transmitter. It then puts the weak channels in the main 1-728 EPG channel listings and then puts my main transmitter channels in the 800 range. All Freeview boxes do this if there are more than one region, but only the weaker channels go in the 800 range. The only way round the tuning issue is to factory reset it and pull out the aerial lead and let it fail to tune in anything, then put the aerial lead in again and manually retune your correct frequencies in. This will then allow the correct EPG ordering from your main transmitter.
A minor thing on the remote is it has an extra button for using the IPlayer but it doesn't work, so you have to go through the menu button and select IPlayer.
This box could be really fantastic, but the firmware is letting it down badly.
4 of 4 people found the following review helpful
1.0 out of 5 stars returned for a refund - can't do surround sound,
This review is from: GBR2851T Freeview HD Digital Receiver with BBC iPlayer (Electronics)I had this unit for about 2 weeks and ended up sending it back for a refund.
It claims to be able to decode Surround Sound from Freeview HD, but it doesn't seem to work - the BBC use a odd codec for their 5.1, and this box can't transcode it to Dolby AC3 so that my hi-fi amp could see it as 5.1.
i-Can's own tech support was a total joke - their online support on their website is impossible to access because the account registration doesn't work! The telephone line seems solely populated by Glaswegian women who can't answer any actual technical questions. They promised to send me an email address where I could contact the actual tech engineers, but failed to send it. After the third fruitless time calling them, I gave up.
The unit's ability to receive a TV signal was also pretty rubbish - I plugged in the same aerial lead with the same signal that works fine on my television, but with this unit it was continually glitching and breaking up.
I thought at this bargin price, it would be too good to be true, and I was right!
27 of 30 people found the following review helpful
4.0 out of 5 stars Great HD box,
This review is from: GBR2851T Freeview HD Digital Receiver with BBC iPlayer (Electronics)What with the BBC losing the rights to screen half the Formula 1 races in 2012, I decided to upgrade to Sky Sports without having to purchase a Sky Box. This seemed to be the only box available on the market in which I could use a Top Up TV card (it's also the only HD box Top Up TV say will work with their cards...but they don't sell HD boxes, just SD boxes...for £129.99!?!).
So, very small and smart, easy to set up and use, pretty good picture albeit a bit pixelated at times, HD channels are prone to freezing even though I live half a mile away from the Crystal Palace transmitter; but that's probably down to my aerial than anything else. When the HD picture works, it works very, very well.
My only gripe: there's no programme reminder function which is a shame. Apart from that, very happy with my purchase; particularly at that price. Once I've purchased a Top Up TV card for the F1 season in March 2012, I'll update this review!
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