Top critical review
13 people found this helpful
Poor quality control and unpleasant product
on 1 October 2012
I have been buying this product 'Pettex Compressed Bale Meadow Hay' for a number of months and used a packet of five bales approximately every month. For a while, I was very satisfied with the product. It was clean and dry, and whilst expensive for what it was, I felt the extra cost worth the convenience of having the delivery door-to-door. Two months ago the bales were not good quality...they smelt musty and felt damp to the touch despite it being mid-summer at the time. Although I used the bales relatively quickly, the last two bales went mouldy, with clouds of mould going into the air as I tried to pull apart the hay. I threw the bales onto the compost heap and complained to Amazon, who could do little as I had thrown away the hay - the evidence. Amazon told me to complain to the manufacturer, but I saw little point, given the lack of evidence. The next delivery was satisfactory, so I thought the previous experience was a one-off issue. Sadly, this is not the case. The bales delivered this week even look damp through the packaging. On opening, the hay feels damp and clammy to touch and does not have a pleasant 'dried hay' smell, as I expect from a hay product for small animals who like to sleep in hay as well eat it and use it for litter. I have to give this product one star but really it should have none. I will not be buying this product again.