657 of 670 people found the following review helpful
5.0 out of 5 stars Yeah, like it a lot..
I've been somewhat cynical in the past about owning one preferring to stick with a paper map. I thought I should get with the times and having seen a more expensive unit when a friend came around for the weekend, I decided to opt for an entry level device. The price for this Tom-Tom did not seem overly expensive.
In the box is:
the Sat Nav...
Published on 21 Jun 2011 by Mr. R. Pope
344 of 357 people found the following review helpful
1.0 out of 5 stars Problems Start When You Try To Update
I bought this to replace my Tomtom GO520 which was a great but maps are expensive to update so I decided to just get a more modern satnav with Tomtom's 'latest map guarantee'. So I switched it on, had a play and it seemed basic but functional. Then I plug it in to update the map and since then it's just not worked.
Firstly, you can't back up your old map so if...
Published on 28 Sep 2011 by F. Fortune
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657 of 670 people found the following review helpful
5.0 out of 5 stars Yeah, like it a lot..,
In the box is:
the Sat Nav itself
a car charger lead [which joins to...]
a USB cable [which joins the unit itself to the charger]
a paper quick start guide
This Sat Nav can sit on a dashboard beanbag [purchased separately] if you decide to go for this. It uses a sucker which with a simple twist locks the seal. Alternatively it will attach itself to the inside of the windscreen using the same method. Out of the box and into the car then, the Sat Nav found my home position quickly after powering it up. I set this and I was up and running in five minutes tops.
The first thing to do is to find your destination and you can do this easily using a postcode or a place of interest, once it has searched for the destination, highlight it, and the machine will do the maths for the journey showing you how long it will take and details of the destination. It can also show you parking options near where you are going or if you wanted to do a trial run of the journey, you also do this and watch the proposed route.
First I gave it a local test and it found Tescos about eight miles away very easily. The display giving me adequate time to adjust lane if necessary, giving the correct number of exits on a roundabout or giving me adequate time to turn. It was here I tested the Sat Nav's ability to adjust itself when I made a mistake. It recalculated a different route very quickly without fuss.
I discovered by playing with the unit whilst parked up that there are a number of voice options to try as well. There are a number of English female or male voices to choose from however, only one English female voice will tell you the name of the road you are turning into or approaching. The rest will just say "turn right" or "turn left" when you need to.
I took it on a more sophisticated journey to London NW5 at around 3pm on a Thursday and it coped well on the A40 into central London. This would have been normally a slightly fraught journey as I am unfamiliar with driving in the city, but I came through well particulary at junctions. This is because the display shows [with a quivering yellow arrow symbol] which lane to get into in good time, and I wasn't left with that awful feeling of other drivers staring me down because of my hesitation in choosing the correct place to be.
The unit will beep if you are within range of a speed camera. This is a distracting noise but can easily be turned off along with a number of other alerts by removing a tick from a list under the settings menu.
The journey back to my house in Hertfordshire from NW5 after midnight early Friday morning was quite simply executed. I switched the Sat Nav to night mode so the screen was illuminated more clearly, set the desination to Home and off I went. Initially, it did try to make me turn right where I couldn't, but I insisted and the journey was quickly rerouted towards the M1.
I rate this Sat Nav highly for someone who wants a simple starter unit.
550 of 570 people found the following review helpful
4.0 out of 5 stars TomTom Start 25,
This review is from: TomTom Start 20 4.3" Sat Nav with Europe Maps (45 Countries) (Electronics)I bought the Start 25 EU as a replacement for a 3 year old Garmin 255W, which died on me soon after a map update. Was initially tempted by the XXL as the price of those have come down now TomTom has updated their range. However the XXL has only 2GB worth of memory and therefore any updates to the European maps will not fit (so one has to choose what part of Europe one wants to install- not great if you want to go to Italy e.g.).
- The Start 25 EU has 4GB memory.
- Excellent screen. Great detail, which gives you a good idea of the road system around where you are travelling. In case you want to
get off your choosen route e.g when motorway signs tell you there are delays up ahead.
- Also better size: 5 inches is easier to see especially when mounted further away on the windscreen
- '3D' view is excellent.
- There are many ways you can adapt the screen and alerts to your own taste. E.g. how the map looks, how many instructions you want to
hear, even down to what sound, if any, for various types of speed camera's!(Garmin sound was either on or off)
- An other little trick: when you go somewhere you can choose to be directed to a parking area near by.
- Great route planning tool.
- Plenty of 'Points Of Interest' installed
- Perfect timing for turnings, not too early, not too late (My old Garmin often just spoke a little too early - many times I choose
the wrong turn when 2 were close by).
- Despite what you find on TomTom's website, this one needs the MyTomTom software (not TomTom Home) installed on your PC (follow
instructions in the box). Very easy to use. MyTomTom instantly showed me an update for the Navigator software. Installed without a
- Very prompt reply from customer service to e-mails (within 24 hours).
The not so good:
- No HD traffic, however, unless your job is travelling (e.g taxi, sales rep. etc.) I do not see the need as, after the first year,
this cost around £50/yr as part of the Live services package; e.g. in the more expensive Via Live 125 EU (which cost around £50 more,
so one pays for it anyway).
- Can't see the unit as a drive on ones PC. The reason is: the new generation of TomToms are using the Linux based file system instead of FAT/FAT32 as before. This was changed sue to Microsoft successfully sueing Tomtom for using the Microsoft FAT and FAT32 file system on a Linux platform. Microsoft claimed this was an infringement. Therefore Tomtom were forced to use another file system other than a Windows based one. TomToms have always run on Linux anyway, so the choice to use Linux file system was an obvious one.
- MyTomTom states my map is up-to-date, which is 8.65. However, the latest according to TomTom's website is 8.70. In other words:
'latest map guarantee' does not work. Also 'Map Share' funtion does not work and there is no facility to back up the device.
- On MyTomTom it initialy appeared that I needed an Activation Card for the 'latest Map Guarantee'. However no such card in the box.
Even after repeated questions regarding this to customer services, I still do not know if I need one. Somehow the Customer Service
staff ignore this question of me.
- Customer services has now passed me to a technical engineer, as they don't know why I cannot update the map. Been e-mailing
to and fro for about a week now, without resolve. (maybe I do need that card??)
- Customer Services don't seem to know the difference in software as I was advised by the first person to use 'TomTom Home'. Should be
- Their website needs updating, e.g. The tomtom.com/getstarted website does not mention the Start 20/25 as sat navs requiring this
- Reading the TomTom forums, these issues have dogged MyTomTom at least since February this year. Summer holidays are coming up and
still no resolve; not good to say the least. One would expect different from TomTom, being the Apple in sat nav land.
However: overal I think it is a great sat nav, let down by the update software of MyTomTom. Hopefully the TomTom folk get this sorted very soon! Together they would take some beating!
Update: It has been 2 weeks since I bought the device. It works fantastic. Advance Lane Guidance is a great help and screen is responsive. However still no resolve re the map update. I have tried suggestions from TomTom Forums like using a different PC with 32bit (instead of 64bit) of the Windows OS and different browsers, tried all the suggestions from the TomTom Team, incl. turning off the Norton Internet Security Suite temporarily whilst updating device, being 'hardwired' to internet and using the PC's rear USB connection. From their end they got my map download to work, however it appears I was assigned the wrong map (error as it was done manually) and hence I was unable to install it. My TomTom account was then rebuild by them. And now I am back to square one, as MyTomTom states once more there is no map update. Insane really.
Update 2: Now been 4 weeks. Been on holiday and sat nav worked a treat. Recalculating a route is superfast. Easy to read & follow instructions. So much better then my previous Garmin. However: TomTom finally admitted that unit might be faulty and I was able to get device replaced. Halfords will only do this once TomTom gives them an authorisation code, without it one cannot change the device nor get a refund. The new Start 25 has exactly the same problems: I can update the Navigator software, but not the maps. This one is going back as well. Already sent an e-mail to TomTom!
Update 3: RESOLVED. Five weeks in and now on my third device (silly maybe, but I really like this sat nav - so have been persistent). This time MyTomTom offered the map, downloaded fine, but again installation failed. On the phone to them almost on a daily basis. Apparently appears that the device thinks it is out of memory (which it is not), so no space for the new map. Finally someone at TomTom took 'drastic' action and with a small download wiped the old map of the sat nav. New map downloaded in around 25 min (20MB cable connection) and installed on the device in around 30 minutes. Checked map version: 8.70. Result! TomTom support staff have confirmed that I should not have these issues again in the future. The Support Staff have been very patient and very friendly throughout. I have asked them though, when these issues occur with someone else, to take the 'drastic' measure straight away. Will solve quite a few headaches for all parties involved.
Update 4 (Final): Have now also been able to download the August 2011 map update(Version 8.75). Download and installation went without problems. Looks like TomTom finally got this sorted (and that is the same thought of people placing messages on the TomTom forums).
344 of 357 people found the following review helpful
1.0 out of 5 stars Problems Start When You Try To Update,
This review is from: TomTom Start 20 4.3" Sat Nav with Europe Maps (45 Countries) (Electronics)I bought this to replace my Tomtom GO520 which was a great but maps are expensive to update so I decided to just get a more modern satnav with Tomtom's 'latest map guarantee'. So I switched it on, had a play and it seemed basic but functional. Then I plug it in to update the map and since then it's just not worked.
Firstly, you can't back up your old map so if you install a new map it deletes your old one first before downloading your new one. Consequently if you're download doesn't work then you've a satnav with no maps or a brick.
I've been onto Tomtom about it but as with most IT companies they ask you what system you're using, Pc or Mac, what browser, wireless, wired..? Personally if the unit is going to be that picky about how it gets it's data then it's just not worth the effort.
My grievance isn't with the unit but the way it's 'updated' or destroyed as in my case. I wouldn't buy another Tomtom if it had to be accessed by Mytomtom.
Tomtom eventually replaced the unit after 7 weeks of constant emailing and chasing them up. A little googling showed this as quite a common problem. The unit is basic but adequate and works okay but I dare not plug it in to the computer again. It's just wasn't worth the hassle.
239 of 251 people found the following review helpful
5.0 out of 5 stars Upgrade from Start,
I like the fact that the street names can be spoken aloud and that I can now have my sat nav attached to my dashboard and swivelled upside down, thanks to the flip screen, rather than sticking it to my windscreen, which is quite a stretch forward from the driver's seat in my car. In addition, the routes are, as the last reviewer stated, excellent; whereas my Start took me on some slightly odd routes (despite having the most up-to-date maps), the Start 20 seems to be taking me on easier/ faster routes up and down the motorway. Advanced lane guidance is also a nice touch for the motorways (although I wouldn't have minded just slightly more advance notice on which lane to be in).
My only gripe is that the 'richer maps' aren't that rich. I occasionally get a few blobs of green (depicting fields, no doubt) next to main roads/ motorways on my journeys, which aren't as 'rich' (read pretty!) as I'd hoped... a minor niggle, though, and not one worthy of the Start 20 losing a star over. Overall, a great entry level sat nav and I'm delighted with my purchase.
11 of 11 people found the following review helpful
1.0 out of 5 stars TomTom really are awful. Terrible Signal & Customer Service,
I attempted to contact tomtom and halfords regarding the problem but they simply said to keep updating it and itll be fine....no refund, no repair service, no replacement offered. Highly dissapointed.
40 of 42 people found the following review helpful
1.0 out of 5 stars Waiting (forever) For a Valid GPS Signal....,
Amazon always provide a fantastic delivery service, and my new Tomtom device arrived within just a few days. I opened it up, updated the software and maps to the current versions and was ready to go. No signal could be found at home which is absolutely normal as GPS devices require open space to connect to the satellites. I went outside and stood for 5 minutes waiting for it to connect....nothing. I sat in my car and drove around for 15 minutes....nothing. Something wasn't right here, so I came back home and started Googling. Within no time I stumbled across the Tomtom site which had an update to resolve a recent GPS problem. I followed the steps very carefully in case I had missed something the first time I updated the device. I once again waited outside....nothing. Back indoors I found my way onto the Tomtom forums where I saw the answer to my problems, a post entitled, 'No GPS Signal'. I clicked and the first of 198 pages of discussion loaded up, I sighed and began reading. To summarise a hugely boring portion of my life I found that if the device had been updated but still didn't get a signal a 'soft reset' should be done by holding the power button until the Tomtom drums sound. I waited outside again for approximately 10-15minutes so the device could pick up the satellites....nothing (at this point I was wondering if a giant alien spaceship had knocked out all the GPS satellites orbiting the planet). As this wasn't successful I had also read on the forum that I could do a full reset by keeping my finger pressed on the power button for even longer. This displayed a diagnostics screen which I was supposed to keep on for 10 minutes until doing another reset. There were also recommendations of staying completely still and making sure the weather was ok etc etc. I'm sure if you are still reading you have noticed that the steps were becoming increasingly ridiculous and vague. I got to the end of 198 pages on the forum, but this wasn't the end, the website had just reached it's limi for the maximum number of replies allowed in a post. I was directed to a continuation of the topic which had got to 2000+ posts. Tomtom have provided a nice video to demonstrate the steps of upgrading the device and getting a signal, but again, no joy from mine.
After much loitering outside my home and also even in a car park to see if my home was somehow a GPS black spot (it's not, I tried my parent's Tomtom One which worked fine), I decided to contact Tomtom. As this issue has obviously been such a big deal for Tomtom there is a constant notice to say that their lines are extremely busy and if you have a GPS problem to click on a link that directs back to the update page. I decided to email my fault rather than hang on the phone to a call centre. Within the promised two working days I received a reply which as I suspected included a rehash of all the steps outlined on their site. I replied to explain for a second time that I have the most updated versions etc, but another three working days later and I have still not received a reply. I have tried everything I possibly could to get this Tomtom to work, but it still fails to pick up a signal. Even today I drove to Manchester airport and back in the hope that it would finally lock on and start giving me directions. As a backup I used my iPhone with a Sat Nav app I downloaded for £1.50 which successfully got me there and back. That was the final nail in the coffin for my Tomtom Start 20. I'd had enough after one week of time-wasting, it was time to send it back.
I have shopped with Amazon for over ten years and this is the first time I have ever had to return a product. On the returns page it is quite clear that electronic items must be unopened and new to get a refund. Slightly confused and disheartened with this, I called Amazon and spoke to an extremely helpful call handler who advised that as the product is defective I could get a full refund or replacement. I chose the refund option. Sorry Tomtom, but I don't think my unit is faulty, this is obviously a large scale problem and not much is being done about it. I didn't want to risk getting a replacement and going through the same mundane procedures to get it working, as outlined on the Tomtom website -- it is supposed to work out of the box.
If I could give 5 starts to Amazon I would as I am very thankful for their customer service, but I'm afraid the Tomtom Start 20 gets a well deserved 1 ( as the build quality, screen size and operating system all performed perfectly).
10 of 10 people found the following review helpful
4.0 out of 5 stars Good satnav, shame about the charger,
52 of 55 people found the following review helpful
1.0 out of 5 stars Get a different model,
This review is from: TomTom Start 20 4.3" Sat Nav with Europe Maps (45 Countries) (Electronics)Just returned my TomTom Start 20. Worked fine on my first journey but when I connected to my computer the problems showed up. You cannot add POIs from previous TomTom incarnations because it does not interface with TomTom Home. It cannot be viewed on your computer as a separate hard drive so you have no access to the file structure. What's worse is that the online interface called My TomTom (The one you HAVE to use) does not allow you to restore or backup your data. That's right you cannot backup or restore your data! I have had 3 TomTom devices in the past but this one was my last. Any ideas about what to choose instead anyone? Can't give it 0 stars so one will have to do.
8 of 8 people found the following review helpful
5.0 out of 5 stars Brilliant!,
43 of 46 people found the following review helpful
1.0 out of 5 stars Pity new map update doesn't work,
I'm a believer in self help so I've trawled forums both Tom Tom specific and wider Internet groups to discover that the problem is endemic, regardless of Tom Tom model. Suggestions to remedy (avoid IE9, use Chrome/ Firefox, delete your cache etc) appear to have minimal success and whilst I haven't tried Tom Tom support myself yet, reports from others don't fill me with wild optimism.
I'm so disappointed to find that a market leading product suffers from such a widely experienced problem and for such a long time. I will persist and am not yet on the verge of returning the product but I do wish I'd taken more notice of the other reviews for this product on this site.
On the plus side, device management and manipulation appears intuitive enough and I anticipate it will be a useful purchase eventually. Delivery was astounding; i.e. an afternoon purchase delivered the next day.
The main feeling however, is one of disappointment. I've spent my entire working life of over 40 years in the I.T industry so I'm not a novice at this sort of thing but goodness knows how people without some sort of technical background have coped or will cope.
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