Top critical review
61 people found this helpful
Fraudulant customer service
on 24 May 2012
The vacuum itself is a useful little item, although suction is very poor its no worse that other similar machines, the recharge time of up to 24 hrs is frustrating for just a 20 min usage time.
The big complaint however, is the customer service when it goes wrong. It took 5 attempts to get anywhere, they simply keep telling you its your fault, you must be doing something wrong. After just 3 months the battery life had dropped to as low as 3-5 mins after a 24 hr charge, so, on the 5th phone call, after telling me that it is probably my fault, i must have let the battery go flat (which i had'nt anyway) they finally agreed to collect it.
They called me back after about 2 weeks, and told me that the machine was charging just fine and nothing was wrong and that i must have been doing something wrong. After i pointed out that the machine had always charged and the battery life was the problem they agreed to test it again for battery life.
Shock horror, after another 2 weeks the called back, all was fine, it was my fault, i must have had the machine running whist i was charging it 'honestly, you think i never noticed the noise whilst it was plugged in' ? ? i asked, 'possibly' was the response from the woman on the other end.
As i am not a senile 90 year old who cannot hear the vacuum running whilst on charge and a steadily diminishing battery life is not something that you can confuse with the machine not charging, either . .
A. This is intentional fraud or B. They are using someone elses vacuum.
Either way, no way in hell am i paying £20 for the privilege of being conned by Morphy Richards and the return of my vacuum.