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Customer Reviews

240
3.2 out of 5 stars
Fireangel ST-620 Fastest Reacting Thermoptek Smoke Alarm
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29 of 29 people found the following review helpful
on 7 December 2013
As with everyone else, after just 1 year, the battery has died. We bought 2, first one died about 6 months ago, but FireAngel replaced that one. This is the second. Described as a "10 year battery", it really means "battery will last just slightly longer than the warranty".

DON'T BUY THIS
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38 of 39 people found the following review helpful
on 6 December 2013
Three of these were installed by the Fire Service last year. All three have now had to be replaced. The first two started emitting the 'low battery' signal, even though the batteries were supposed to last until 2022. The third woke us up at 5.30 this morning and again at 6.30 in the total absence of smoke or anything remotely like it. I don't know if these people are knowingly ripping off the Fire Prevention people by supplying them with defective stock, but don't let them rip you off.

Since writing the above I have googled this product and found the Daily Mail report of 8 November 2011 and a Manchester Fire Service document from 2011, both of which suggest that it has a habit of bursting into flames when removed from the ceiling, and a BBC report (26 June 2012) that Cambridgeshire Fire Service has withdrawn for safety reasons many of the ST-620s which it had installed in people's houses. The manufacturer also has a rather odd page of 'Important Information' about the product which acknowledges the battery alarm problem (it tells you to contact them), but doesn't refer to this other issue. Fireangel's Facebook page is also worth a look. A lot of unhappy customers out there.
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11 of 11 people found the following review helpful
on 1 March 2013
Had 2 of these fitted approx 4 months ago by the local fire authority at the top and bottom of our staircase. These replaced our single previous, ancient, square battery type alarm. I packed the old one in a box and then put it in the bedroom cupboard. A few days ago we had a small kitchen fire (aka the missus cooking bacon), I was in the shower and heard a muffled alarm sounding. This was the old alarm which I had failed to remove the battery from. In order to set this off the smoke had gone past both the new detectors, through 2 closed doors and into a closed box. I later tested the 2 new detectors by holding a smoking frying pan under each of them. Neither alarmed but the 2nd one did start making a slight crackling noise which continued till I removed it and chucked it in the bin some hours later. Hopefully my bin won't explode. I'm pretty sure the company would offer to replace them but the point is a product as important as this should not fail so regularly so I won't be asking for anymore from FireAngel, it's not worth the risk. Appalling.
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55 of 57 people found the following review helpful
on 15 October 2012
Like other reviewers, I too had these installed by the local Fire Service. That is a good service, but this product is not. Battery life about 1 year, and no way to replace the battery. They also don't seem to warn that they have died, which is a safety hazard in itself. This product should be taken off the market, please do not waste your money on it
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28 of 29 people found the following review helpful
on 7 July 2012
I was not sent these fire alarms, but sent Fireangel ST-620's instead. These are subject to a manufacturer's recall and should be sent to no-one. Beware that you are not sent incorrect alarms.
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21 of 22 people found the following review helpful
on 20 February 2012
The item I purchased was faulty and when I called the manufacturer they asked I post it back at my expense!? How is that right for a £15 smoke alarm I have the expense of sorting it in my time and then paying to send it back! It was bad enough the family loosing a nights sleep with it going off three times for no reason. My advice would be to purchase a different make. As for the manufacturer, whose cost of this item is likely to be minimal, I would look at changing the "Manual" that was incessantly quoted to me by your representative where it states that I pay for the return!!
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8 of 8 people found the following review helpful
on 14 October 2014
Clearly a rubbish product which could annoy you for years with its bl***dy peep peep peep. Twist the unit to remove from the ceiling, prise the back of it (it is only held together by plastic retaining lugs). Cut the Lithium battery out of the unit with scissors and it will stop beeping. Make sure you dispose of the battery safely at your local battery recycling facility. The rest of it can go in the bin where it belongs.
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21 of 22 people found the following review helpful
on 5 September 2012
Had 2 of these fitted by South Yorkshire Fire Service - within 5 weeks both had low battery tone going off every 40 seconds - really annoying. Purchased another one as Fire Service had drilled new holes into ceiling to fit these - only for a brand new one to last much the same length of time - 2 months at the most before it started again. And that was with testing weekly. Battery seems absolute sh*** and pointless offering a 10 year guarantee. Now looking at other models. You've been warned !
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27 of 29 people found the following review helpful
on 4 November 2012
We had three of these smoke alarms fitted by the local fire service in Summer 2011. They worked flawlessly to start off with but in November 2012 two out of the three started to malfunctions, repeatedly sounding the alarm when there was no trace of smoke, even from cooking. Attemtps to clean them by as recommended by using the vacuum cleaner were unsuccessful and after about a week of repeatedly being disturbed by false alarms, they were taken down and disabled. I would not recommend this product.
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15 of 16 people found the following review helpful
on 16 July 2014
I don't usually write reviews but felt I just had to for this product. Absolutely useless, yes it does detect smoke for a year or so then it fails. I bought a pair in 2011, one lasted just over a year the second has just failed and they don't just fail they start to alarm in the middle of the night, you reset it and it goes off again fifteen minutes later, you cant turn it off, there is no switch. To compound the insult, should you want to return it for replacement, you have to pay the postage out of your own pocket. I am not going to bother, in fact this last one went into a bucket of water to silence it. Steer well clear of this heap of rubbish.
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