Top critical review
24 people found this helpful
Used to be good - now very flaky
on 4 February 2014
I have used Evernote since April 2011 and thought it was the best thing ever (certainly better than sliced bread...). However over the past year I have experienced significant problems, finally rendering the database unusable because it became so slow and bogged down (returning useless search results, for example) after the installation of an app from the Evernote Trunk, that I was forced to look elsewhere. Despite being a Premium user of Evernote from the beginning, help was not forthcoming and I made the decision to change - very reluctantly - after months of appealing for help (24-hour working day turnaround on helpline tickets used to be a feature of Premium, but now I discover this is no longer the case and they're not committing to anything in this regard with reference to Premium membership) and no joy.
Changing over from Evernote to another program has, obviously, been a nightmare. My entire life - both professional and domestic - was on Evernote and the accumulation of nearly three years of data needs some handling over a transition. However, on the plus side, I have taken the chance to merge notes (something which doesn't always happen as one expects with Evernote so I long ago resorted to cut-and-paste), prune, and generally revisit my data - that's the plus side. On the downside I discover that I've lost data, some because e-mailed notes to Evernote have never arrived (and I have a professional ISP and separate professional e-mail client and e-mails don't go astray as a general rule) and some because one of my notebooks mysteriously disappeared in the general meltdown.
Never again will I trust my data to a Cloud-based program or company. AllMyNotes (which has done a remarkably good job, under the circumstances, of importing data from Evernote) is a standalone program with the facility of syncing. I can easily both backup my data and know that it's in a format (formats) which can later be read by other programs if necessary, and also share selected data with my netbook, my partner's phablet, tablet and desktop. It's all under my control and I can either deal with problems myself or get answers from the guy who actually wrote the program - immediately and without begging and having to contact the CEO of the company on Twitter just to get a result(!).
In addition, features such as reminders which I have waited a long time for Evernote to introduce are standard (and far superior) in AllMyNotes already, as is colour coding; the search feature (obviously the most fundamental and vital of tools in a database) is infinitely superior both in speed and accuracy.
Evernote was good - but they've let users (particularly those users who've paid good money over the years) down, and they've admitted to me this is the case. Keep your data under your own control, I think is the lesson here.