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Cracking baskets - major product defect/design fault
on 13 June 2015
As a steamer the item works, it steams. However, this item is not fit for frequent use, or prolonged use. After having this item since the end of March it has developed cracks on one of the baskets. The item has not been dropped or roughly handled. The item is used daily to steam vegetables for about ten minutes and then placed into a dishwasher or hand washed. Originally, the cracks started out as hairline cracks, then over time these cracks have got bigger and holes are starting to develop along the cracks. There is many, many hairline cracks around the lip of the basket and I'm sure all of these, overtime, will turn into major cracks until the basket actually splits and becomes unusable. As the baskets are different sizes its not possible to use one of the upper baskets on the bottom - this would at least extend the life of the product. As it stands I'd say this product is fit for about 3-4 months of daily use before the baskets crack to the point of needing to be replaced. The photos of the cracks were taken just over 3 months after purchase. I never, ever write reviews, but considering how defective this product is I feel it warrants warning others about the defectiveness of it.