Top critical review
3 of 4 people found this helpful
solid, but not great workmanship
on 14 March 2014
Delivery was very good and as warned in other reviews, it took at least 2 hours to put together. Unfortunately the left arm would not fit into place, and as viewed, it seemed it had just been welded a little out of place. On contacting seller requesting a new part, complete with giving them the part number, they told me to dismantle it all for collection!!! This would have been a nightmare and the box was in pieces so I again asked for just the part, again supplying the part number. They kindly replied, saying they could try if I supplied the part number!! The part number was in the email heading and in the message, so obviously not reading it properly. To their credit though they did send a replacement asap.
The new part didn't seem to fit either, although closer... And then I looked at the central column with 6 big bolts in it and tried loosening it all and resetting it. Bingo! I have seen other people say the arms were not fitting, so why didn't they suggest it in their correspondence with me? Very polite, but not very useful service.
The machine feels very smooth which is great but has 2 big problems.
1) The exercise program unit is just not user friendly. I am good with technology but still after going through the manual several times with it working, it seems clunky and illogical. A real shame.
2) The bloody squeaking!!!!!!!!! Sorry, but driving me mad. It all comes from those 6 bolts on the central column. They need locking bolts. As you exercise, it loosens the bolts so starts squeaking again. WD40 helps for a little while, but only goes to make the bolts loosen even quicker. The spanners supplied are not strong enough so broke one of them and almost broke my hand in the process! Use a proper spanner. I am afraid of over tightening it though, so will look for my own locking bolts, washers or whatever.
On the plus side it is solid, fluid and brilliant in changing it's levels of resistance. So with better programming and much less squeaking (and my messages read better) it could well have earned 5 stars