Top positive review
15 people found this helpful
Great little book
on 11 August 2006
I bought this book after someone recommended his work to me. I run a company which means having to deal with many different clients at anyone time, most of which have no concept of how work is created and turned around. Because of this and the fact that we had recently undergone a restructure, the pressure and the number of clients had increased.
This book helps you restructure your day and more importantly your thinking towards clients and other collegues. This book didn't get the work done for me (unfortunately) but it did help me work more productively, give me great ideas on how to deal with clients and other members of staff and helped to not let the little things cause me stress and more often than not, anger!