Top critical review
27 people found this helpful
on 17 March 2013
My comment here is not so much directed at the product as at the way in which it was sold, and to explain, I need to point out a few basics.
First, the product and seven more similar items, were offered by Viceroy-bedding, an Amazon market place supplier, and I one clicked my purchase without studying the embedded pages of fine print.
Second, when I tried to review the delivery charges after this one click purchase, my Amazon account, open orders, showed only the items I'd asked for, without any total for the charges to be made.
Third, when an email did arrive from Amazon to confirm the purchase of eight items and to finally detail their cost at around £52.00, another £42.00 something, had been included to cover packing and delivery.
(To explain further, other UK suppliers can deliver 30 kilo's of goods to Germany, wrapped and packaged in bubble wrap and cling film and in a stout carton, for less than £14.00 and these suppliers often make special offers to reduce this charge.)
A guess at the weight of my order with Viceroy-bedding was a very generous 10 kilos max., so I contacted the supplier via Amazon to complain, loudly, about the order almost doubling in value when their delivery charges were applied.
I was told by Viceroy-bedding, that they had been told by Amazon to charge a £4.00 per item price for delivery charges, regardless of the amount of items sold, and that they had added to this accumulating total, a supplementary charge of £10.00 something, for the first item only.
Viceroy-bedding explained that this was how they had to do business on Amazon, and so they had reduced their per item prices, as advertised on Amazon, to allow for the later applied, highly loaded and obviously incorrect, delivery charges.
(On checking the suppliers own web site, I found that the same per item charge was applied when they sold direct, and so either Amazon has had a lingering effect on how Viceroy-bedding do business on their own behalf, or perhaps they were confused when telling me Amazon had instructed them to price their goods this way.)
I pointed out to Viceroy-bedding that selling at a cheap price, as a lost leader, and making money on the delivery charges was not a fair way of doing business, and that for me, who hadn't read several pages of small print when making my one click order, this was a scam worth reporting to the fair trade office.
The reply from Viceroy was the cancellation of my order, and this was followed up by a reply from Amazon saying that my credit card had now been credited with the amount previously drawn on it to cover the value of this order and the delivery charges..
When I complained about the way this order had been dealt with and charged for by Viceroy-bedding, Amazon said they were unable to intervene with this marketplace purchase, and that from their point of view, the order had been charged for because, as far as they knew, it had already been dispatched from the suppliers premises.
However, this was obviously not the case if Viceroy were able to withdraw and cancel the order before it left them..
In retrospect, Viceroy-bedding's prices appear to be excellent, in fact, one could almost say they are too cheap, and in all honesty, the quality of their products remains a mystery to me, but I do not like the way in which they do business.
I see their sales technique as a corrupted form of commerce, selling at prices that are specifically designed to mislead customers, and, as my choice of a one star rating on Amazon's scale of products has now told me, I do seem to hate it, perhaps because this type of selling produces the bile that leaves a bad taste in my mouth.