Top critical review
4 people found this helpful
Good suction, shame about everything else
on 20 July 2011
As everyone has mentioned, the suction power on this cleaner is second to none. It even sucks fluff out of the fins in the middle of the radiator, which really impressed me!
However .... it is VERY heavy, as other reviewers have mentioned; it is top heavy, so it falls over easily, and if it falls over on you when you are on the floor, it can be quite painful. The tool holders on the side are flimsy; one has snapped off after just 3 weeks, leaving a sharp edge on which I cut my knee.
Be very careful if you have loose threads on the edge of a carpet, the hoover will suck them up and wind around the brush, and, because the machine is very powerful, you probably won't notice this until it is too late. This breaks the belt, and you have to ring up Customer Services and order a new one. This is free, but all the same, a bad design fault.
This machine replaced a Dyson, which had a simple reset switch which unblocked the stuck brush problem, which was a great help, but the Dyson lasted only three years, and it wasn't a cheap one.
Looks like I am still looking ......
Edited to add....
The new belt has arrived, and the screws that you have to undo to replace the belt are incredibly tight. One screw in particular is recessed deeper than the others, so you need a screwdriver with a very long shaft.
Then, having spent half the afternoon undoing the screws, you have to stretch a not very flexible belt over a motor shaft which is very close to the housing, and fit it onto the brush bar which has to be placed at EXACTLY the right angle to slot into the brush housing - bearing in mind that the belt is under very high tension, and once you have placed one end of the brush bar in position, the other end springs away from its housing.
I am reducing my rating for this from 3 stars to 1 star, because as I said, the suction is excellent. I bitterly regret having spent so much money on it, and will be calling Vax to see if there is any way I can get my money back.