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Bosch PKS 55A Circular Saw
on 4 December 2013
Very disappointed with this saw, having been a keen purchaser with over 7 different Bosch power tools. The machine was within it's 2 year warranty as was purchased in Oct. 20112. The saw sudennly burst into flames making an approx 10" long cut through a 1" thick scaffolding plank, when says will work to a cut depth of 57mm in the owners manual.
Contacted Bosch, who arranged for saw to be collected and returned to their service centre. After a few days got email back claiming it wasn't a warranty issue as their engineer says it had been subjected to continuous overload, despite it being only used approx 6 times in the past year.
They also wanted £133.74 to repair the product when it only cost £99.99 from Homebase!
Tried to reason with them, to repair or replace it as a goodwill gesture but they wouldn't budge, so I asked them to return saw.
When I got it out of box, still disassembled, it look's like it's been taken apart by a ham fisted 5 year old, bearing casings smashed on both ends of armature. it is clear from the pristine white shattered plastic around bearings, this was not done when the machine failed.
So Bosch wont stand behind their product and their repair centre have left me with an unrepairable saw.
I WILL NEVER BUY ANOTHER BOSCH POWER TOOL, based on their shoddy after sales service and will also be taking this matter further with trading standards.