Top critical review
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Total Rubbish from Motorola Don't Buy!
on 16 December 2010
Bought to replace 2 year-old iPhone 3G. Was concerned that Android might not be as good as iOS, but it turns out that it's better. The DEFY itself is a joy to use. The build quality is great, and the 3.7" screen is very sharp and clear.
You wouldn't think to look at it that it was a water resistant, or dust proof phone. It is small and neat and very light, although it still manages to feel like a quality device thanks to strong build and nice design.
Although using Android 2.1 and not(the supposedly faster) 2.2 I'm not aware of what I'm missing with the newer versions, and this phone runs just fine. Everything is snappy.
Battery life is very good and with the same sort of use as the iPhone 3G, it's lasting at least twice as long as the iPhone did when I got it first. (Obviously the iPhone's battery life has deteriorated after years of use.)
So why 4 stars and not 5?
Well, the phone only comes with 2GB of on-board memory and a stingy 2GB micro SD fills the expansion slot. I'll be swapping that out for a 16GB card soon. Also, the camera only shoots VGA. If it could have managed 720p it would have been nice. That said, the VGA videos are at 30FPS and are very fluid and perfect for playback on the device, or uploading to youtube.
The only other gripe is that the internal speaker doesn't sound as good as the iPhone's.
All these details are easily forgotten when you remember that this phone is about 1/2 the price of an iPhone 4. When you look at the other phones in this price range, the Defy seems like very good value for money. Even if you're not looking for a phone with tough features, it's worth a look.
UPDATE: Since the time of writing the above, the phone's earpiece has stopped working. I'm currently attempting to deal with Motorola's support, and it's like pulling my own teeth. This seems to be a fairly widespread problem, and Motorola should really have issued a recall of all effected devices. Disappointing. I'm unlikely to buy another Motorola phone.
UPDATE2: After initially being pleased with this phone, it's turned out to be a complete and total lemon. This is not at all helped by Motorola "support". After eventually arranging to return this for repair (at my expense) I was told that I should have my repaired phone back within 5 days. I waited a week, and nothing. When I called (SBE, the repair centre), I was told that it had been sent off for repair because they didn't have the parts. I was told it would be another week. I waited a week and 2 days, and called again. No joy. I called Motorola support, and they said it had been repaired and shipped to me. Long story short, after waiting for 22 days it arrived this morning, but without the battery and the back cover! I am now waiting for those to be delivered. In addition the repair seems to have been carried out by someone with the dexterity of a gorilla. Several of the screws have been damaged. It was shipped in a generic phone package but since it didn't fit, the phone was rattling around in there, along with the microSD card which they did remember to return. They stuck plastic all over the phone, but there is dust and dirt under the plastic, so I'm not sure what the purpose of this was.
I was assured that when I got my phone back it would be like receiving a new phone. Ha!
Even if the phone works flawlessly from now on, I'm left with a very bad experience of dealing with SBE and Motorola. They never call, they never email, they don't return your calls. You have to keep asking and asking to find out what is going on, and SBE are unapologetic about their screw up.
I will never by another Motorola product!