Top critical review
18 people found this helpful
I thought it was a great machine
on 24 September 2013
I must be an unlucky costumer. I bought this washing machine to replace my Hotpoint which was nearly 15 years old and had given me great service before braking down. I had wanted a steam washing machine and the reviews on this one were really good. The washing machine itself is really good with loads of programs to choose from. It is also a nice looking machine with a great size drum. I would really recommend this machine, had I written a review when I bought it. After 11 months and 2 weeks of owning one I would no longer recommend it. One morning I opened the machine to take the laundry out and my kitchen was flooded with water. I thought it was a power cut in the middle of the cycle through the night. Never crossed my mind that such an expensive machine would break before 2 years. But it did. 2 weeks later when I opened the door to put the laundry in, the kitchen was flooded again. I phoned LG and sadly they don't know what they are talking about most of the time, as it is a call centre. They first blamed it on to much use, but when I told them it was just me they blamed it on not being used enough times. How pathetic. The diagnosis through the phone didn't show anything wrong. At this time the machine on paper was 2 years and 2 days old. They would not fix it under the warranty even knowing the machine was delivered to me a month after I purchase it. So in reality it broke down after 11 months of use. 100£ to fix it. The water valve was broken. A broken valve in a machine that worked 3 times a month? How often will this valve going to break? I din't buy it from Amazon. I remember that the retailer I bought it from, at the time, told me that LG always give problems. I didn't believe him as the reviews said otherwise. How I regret it. It was my first LG experience and my last. Thats a promise. Appalling.