Customer Reviews

SquareTrade 2-Year Warranty Plus Accident Protection (Below £50 Items)

5 star:		(370)
4 star:		(108)
3 star:		(31)
2 star:		(5)
1 star:		(14)

 

 

Beware of this clause hidden in the Warranty Document - It means that you do not get three years repair cover , you ONLY GET cover for three years up to a the value of the product. IE if the product is valued at Two Hundred, and your first repair cost eighty pounds, you have only one hundred and twenty pounds worth of repairs left....

'Maximum Coverage - Subject to approval, this insurance allows for multiple replacements of
your insured item. The maximum liability under this policy shall be the original purchase
price of the insured item, excluding delivery charges.
When you have received repairs or replacements up to the value of
the original purchase price of the insured item or a cash settlement for
the replacement cost of a new item of equal features and functionality,
your policy will immediately end.'

I purchased a Squartrade warranty policy upon purchase of a new phone. Shortly after purchase I received a phone call from Squaretrade, confirming my details and asking if I had any questions. This left me with a good impression from the start.

Unfortunately, I had to make a claim against my warranty when my phone had an unexpected encounter with a bathtub full of soapy water. The claims process couldn't be simpler.

Step 1: I phoned the Squaretrade helpline and quoted my policy number. After a quick chat with one of their helpful agents, I was advised that they would need to inspect my phone in order to process my claim. The conversation took no longer than 20 minutes.

Step 2: I received an email with a free-post address label. I printed the label, packaged up my phone, and sent it to Squaretrade by recorded delivery (for piece of mind). Sending the phone by recorded delivery only cost me an extra 77 pence.

Step 3: Within a week I had received emails to confirm receipt of the phone and to advise that it had passed inspection. Furthermore, I was to receive an Amazon Gift Card for the full value of the cover!

The phone cost me £350 new and was only 6 months old. The full value of the cover was £400. I was delighted, as this enabled me to purchase a new replacement phone, case, AND new Squaretrade warranty.

Sqauretrade are brilliant. I recommend them to anyone with an expensive phone, especially if you have a clumsy streak!

Let's face it, a lot of the 'extended guarantee' stuff on the high street is a con, as usually items are covered either by the manufacturer's own warranty or your home insurance (and in fact it's how a lot of the big electrical retailer's profits are made) In the case of home insurance of course there may well be an excess - typically the first 50 pounds - and some exclusions as well. But having bought a nifty internet tablet, likely to be taken out and about a lot I felt that extended peace of mind was a real option, especially as it is of a size to be easily dropped, or stolen, dropped in my bath & etc. This product is the obvious solution, and appears to have very few exclusions. At about £16 a year its the sort of price I see as being sensible. Service so far has been professional and prompt. I'm not sure I'd take it out for a big TV etc, but for more 'at risk' handheld devices it seems just the job. (Note that the period of cover here includes the first year of ownership, so that there is some overlap, although the lack of exclusions means extra security to other, more regular guarantees.)

I cold not recommend these guys high enough! They were fast, effecient and most of all helpful. Every time that I have contacted them - no matter what the question - they have been extremely helpful and have answered everything that I have asked! BUYS THIS!!!

This seems to have it all. The only thing that is not covering is loss/theft, but I am a lot more likely to damage it accidentally anyway!! Great customer service too, contacting me almost immediately after purchase to welcome me and to let me know what my responsibilities are. Very happy so far, let's see what it is like when I have to make a claim!

After I compared several other similar products Square trade where clearly streets ahead of all the others, if your spending good money on good product you want a warranty to match and this fits the bill, 5 STAR

Setting up the extended warranty is dead easy and the product gives some peace of mind. I would have liked to know however that registering this product requires you to have kept electronic copies of your purchase details from amazon. I have got printouts which I can use in case of a claim. But the offer to retain my details if I merely sent an electronic copy, which would have been very welcome, came to late; afterall you don't want your e-mail folders full of past transactions! If you learn from my mistake this will be an even better product for you.

Ive not had to use it but experience so far (customer service wise) has been exceptional. I recieved a call from there Office in San Fran USA to welcome me to the company and thanking me for purchasing their product...seriously no one does that these days. I know I may be sad but Im blown away by that and that gesture has given me the reassurance to give them 5/5

I don't usually bother with extended warranties as they are usually expensive and the premium cannot be justified against the replacement purchase price. HOWEVER, I didn't have to think twice when I saw the Amazon SquareTrade Warranty WITH Accident Protection. This warranty is extremely competatively priced and at the click of a button could not have been simpler to purchase. Also, no hidden horrors in the small print. Highly recommended.

It says here on the Amazon description page that this warranty is available for products sold both on Amazon and elsewhere. So I bought it to cover some headphones I bought from the Apple Store.

Now I'm a bit confused. Maybe I was being stupid, but the warranty they sent through doesn't actually specify anything about the item other than the maximum price (£74.99). And they don't ask me to fill out any details about it. I don't even have to submit a receipt until/if I ever claim. So right now they have no idea what item is covered.

It doesn't seem right - surely they have to know a bit more at the start about what they are covering. Have emailed them to see. Maybe I misunderstood and buying the warranty on Amazon can only cover an Amazon purchase?