Most helpful positive review
103 of 108 people found the following review helpful
Simple and Convenient
on 19 July 2011
I purchased a Squartrade warranty policy upon purchase of a new phone. Shortly after purchase I received a phone call from Squaretrade, confirming my details and asking if I had any questions. This left me with a good impression from the start.
Unfortunately, I had to make a claim against my warranty when my phone had an unexpected encounter with a bathtub full of soapy water. The claims process couldn't be simpler.
Step 1: I phoned the Squaretrade helpline and quoted my policy number. After a quick chat with one of their helpful agents, I was advised that they would need to inspect my phone in order to process my claim. The conversation took no longer than 20 minutes.
Step 2: I received an email with a free-post address label. I printed the label, packaged up my phone, and sent it to Squaretrade by recorded delivery (for piece of mind). Sending the phone by recorded delivery only cost me an extra 77 pence.
Step 3: Within a week I had received emails to confirm receipt of the phone and to advise that it had passed inspection. Furthermore, I was to receive an Amazon Gift Card for the full value of the cover!
The phone cost me £350 new and was only 6 months old. The full value of the cover was £400. I was delighted, as this enabled me to purchase a new replacement phone, case, AND new Squaretrade warranty.
Sqauretrade are brilliant. I recommend them to anyone with an expensive phone, especially if you have a clumsy streak!
Since I wrote the above review (in 2011), it would appear that Squaretrade have slightly changed the way they operate.
Firstly, they now use UPS for the receipt of damaged/faulty goods. Make of this what you will. Personally, I always prefer to deal with Royal Mail on the basis that I work during the week, which makes it difficult for me to deal with couriers.
Secondly, and most importantly, they now charge a £50 excess for all new mobile phone policies. This may be a deal-breaker for you, depending on how valuable the item is you wish to insure.