Top positive review
45 of 45 people found this helpful
This is a great Kettle, Don't be put off by quality issues
on 3 September 2015
I have had this kettle for nearly 10 months, and like many other reviewers, I have experienced 2 problems:
1) after a few days the lid opening became intermittent.
2) after 9 months it started to leak into the base, which got progressively worse until it created a puddle every time it was left with water in it.
Being an engineer I have investigated and solved both of these issues, and the kettle works and looks great.
These problems are both quality issues which can be corrected in minutes. I know many customers won't bother, but for me it was easier to solve than being bothered to return it or send it to Bosch for repair.
On my kettle, the lid opening issue was due to a very small amount of plastic from the moulding process that prevented the two lid catches from disengaging. Open the lid and look either side of the spout opening, whilst pressing the button. There are two catches that retract when the button is pressed. Now look into the kettle, and there are corresponding pockets on either side of the filter screen. (its all very black in there so you might need some extra light!) On my kettle there was a small ridge in the moulding on the upper edge of these pockets. This ridge is due to the tooling, so is probably there to some degree on all of these kettles, and was enough to prevent the catches from disengaging. By removing this ridge with my thumb nail the problem was solved.
The leaking I experienced is nothing to do with condensation as implied by the owners manual, it is a physical leak of water. On my kettle, water was leaking around the temperature sensor that protrudes through the side of the kettle near the base. To solve, empty the kettle, and turn it upside down. Remove the 3x screws (Pz0 screwdriver required) from the base of the kettle. Slide the black plastic outer housing off. Locate the temperature sensor. It is held into the kettle body with 2 small screws, and has some white wires connected. On my kettle these screws had become loose, and water was seeping into the base. It was a very quick job to re tighten these screws. If your kettle has been leaking for a long time, there could be a build-up of limescale around the sensor, so you may need to remove the screws, ease the sensor out of its housing. (Note there is a seal that sits around the sensor.) so you can wipe any build-up off the sensor and its housing and re-assemble. Refit the black plastic housing, taking care that the clear fill window is in its correct location. The top edge of the black outer plastic needs to engage with the stainless steel upper part, easy to do, but just take care. Finally refit the 3x screws to hold the body together.
Shame on Bosch to keep making product with simple quality issues, but to me it is worth trying to fix these niggles yourself so you can benefit from what is otherwise a great design.
Finally, regarding the Beep. This doesn't bother me at all, but if you did want to disable it, I have seen a video on YouTube that explains how, but this would certainly invalidate your warranty....