Top critical review
8 people found this helpful
A Great Little Heater, But........
on 18 December 2012
I bought this to replace a 3kW Phillips heater I'd had for many years. I went with this one because of the output / name. So far I have been really pleased with my purchase. Throws out plenty of heat.
I took this heater with me to work last week, as I was working in a chilly bedroom. Anyway I plugged it in and put it on the low setting, and then went off to make a cuppa whilst the room warmed up. 2 minutes later I could hear the smoke alarm going off, so rushed back to the bedroom where I found the heater aflame !!
I felt I should share this, so people can be aware of what can occur. (The heater has a safety cut out, but I don't feel it was on long enough or on a high enough setting to overheat).
I reported this problem to De'Longhi Customer Services, unfortunately their response was rather baffling. They told me that it was out of warranty (18 months old) and that it was a domestic heater and I was using it 'commercially'!!??
I have since contacted Amazon, who couldn't have been more apologetic and understanding. They have already sent me a replacement ! THANK YOU VERY MUCH AMAZON
So, I am sure you'll be happy with this heater, unless you have problems with it, and thus have to deal with De'Longhi Customer Services. They could learn a lot about what Customer Services is all about from Amazon.
I probably won't be leaving my replacement heater unattended in somebody else's house again !!!!!