Top critical review
3 people found this helpful
Avoid - QA issues: we got through 2 in 3 days.....
on 7 February 2015
The first one that arrived had a problem with the thermostat resulting in coffee that was warm at best. This unit was returned and its replacement had a different fault: when you turn on the unit for the first time and install the water filter the machine runs a rinse program. Unfortunately our machine was stuck in this program and even after 15litres (seriously) wouldn't complete. This meant you could't use the machine at all as no other functions are available. This issue and the thermostat are apparently common faults - but its hard to find this as most information / reviews are in german (we found lots of comments about both issues in a popular german coffee forum - google translate is your friend). We returned the replacement one and bought a top end delonghi. Its a shame as the unit itself looks superb with an excellent finish, way above other products at this price.
Excellent service from Amazon in quickly despatching a replacement and then arranging collection / refund for both units.