Top positive review
13 people found this helpful
OUTSTANDING CUSTOMER SERVICE
on 1 October 2012
There are plenty of reviews here quite rightly explaining how great these earphones are but I just wanted to comment on Shure's customer service. My SE535 developed a slight fault (after 22 months of solid use). I thought I would just put a call in to see if they was a repair service available. However, I learned that the earphones come with a two year warranty so I posted just the eaphones back in a Jiffy pack as requested and forty hours later I was woken by a courier who had a brand new retail package of SE535 headphones for me. That was most welcome and clearly great service but I should also point out that the process was painless. A simple call to the customer service number on the website, No holding, and the phone was answered immediately by the person who could help me. He was also very knowledgeable, understanding and professional. For me the quality of customer service is as important as the product itself and Shure score 10/10 on both counts.
One final comment - Shure did ask me for proof of purchase which normally would have stumped me but because I had bought these on Amazon I was able to go back through my order history and print of my original order details which did the trick. So thanks also to Amazon.