Most helpful critical review
291 of 307 people found the following review helpful
twice bitten, twice returned..
on 30 September 2010
Extraordinary as it sounds, what appeared to be a well-regarded and reviewed item turned out to be a huge disappointment that cost me a good deal of time and trouble. It was only the super-fast efficiency of the Amazon returns system that saved the day, as I had to return my DVR20 TWICE. On the first occasion, all seemed well until I tried the VHS tape part of the machine, only to find that the eject mechanism didn't work, and despite whirring noises, kept my tape prisoner. It took considerable ingenuity to get it out again. I tried it with several different tapes to make sure it wasn't the tape itself that was the problem, but the same thing happened over again. I returned the machine, pretty disgruntled, and had a replacement sent out (very promptly, I might add). It was with disbelief that I found exactly the same fault with the new machine..a faulty tape eject mechanism!!By now I was really cheesed-off with all the messing about and hassle with a brand new product.I returned it again, this time asking for a refund, which again Amazon dealt with very promptly, thank God.
My question remains...how can a reputable manufacturer of supposed quality electronics put stuff on to the market that has clearly failed to be checked? Two machines with a fundamental repeated fault suggests Toshiba should have a close look at their quality control! I for one will not be touching a Toshiba appliance again..