Top critical review
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Connection issues after sleep mode
on 17 May 2011
Despite upgrading to the latest firmware (which, incidentally, appeared to work very neatly over the network) the product has connection issues when it comes out of sleep mode. I use it to connect my TV to my router so that I can access BBC iPlayer content over the net and the DNLA server on my LAN. The part plugged into the TV sensibly goes to sleep when the TV stops "talking" in standby, and wakes up when the TV turns on again. However, after waking from sleep, the performance is flaky and the connection will often be interrupted mid program. The work-around? Turn it off and on again at the wall...
I have tried to log this with with D-Link but I have been most unimpressed with their support. There is no e-mail address and the phone numbers begin 087 so you have to pay. You can "create an account" to submit a query, but the interface is so bad that I have failed to do so - as you might expect when you see the archaic "this site only supports Internet Explorer" warning. Consequently I still have not managed to contact them because, frankly, my time is worth more than they seem to think, and instead I decided to use this forum as a means of helping to inform other potential consumers. I think it strange that there have been a consistent stream of positive reviews for this product - has no-one else noticed the same issue as me? Perhaps most people are using it in cases where it doesn't need to go to sleep.
Incidentally, D-Link, if you read this and subsequently fix the problem then I will update this review as appropriate.