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Poor product - terrible customer service
on 18 June 2010
<<< I've edited my previous positive review here to reflect the terrible service I've received from Garmin, following persistent satellite link issues with my Forerunner 110 >>>
After about 18 months of occasional use, my Forerunner 110 intermittently became unable to find satellites. The problem got worse and worse, and, after getting bored of standing outside my flat for 20 minutes in the cold before a run, I decided to send it back to Garmin for repair - paying a £60 maintenance fee. I promptly received a reconditioned watch back from Garmin, with a 90 day warranty.
After 91 days, the reconditioned watch started experiencing the same problem, even worse than my original. It wouldn't find satellites at all. On calling Garmin support I was condescendingly told that, obviously, it was a software issue (of my own making), because I hadn't run a software update when I received it (since they send out hardware with out-of-date software installed as standard).
This did nothing to alleviate the problem. Garmin Support now (condescendingly, again) insist that, because it's outside of the warranty period, my only course of action is to pay another £60 maintenance fee and get another reconditioned watch.
Do not buy Garmin products.