Top positive review
17 people found this helpful
on 25 August 2010
This item price seemed to good to be true.
After initial charging up and using the netbook it was obvious the battery supplied was only a 3 cell battery and not the 6 cell extended as advertised. After contacting a very unhelpful Amazon rep. who said the only solution was to send the item back and it would be replaced, I was fubbed off to call Asus direct to see if they would send the correct battery.
Obviously Asus didn`t want to know as it was not their problem.
On recontacting Amazon I spoke to another rep who could not do enough to help. The outcome was that Amazon could not guarantee the next item would have the correct battery as their policy is not to open items as they have manufacturers seals on them (good policy) so I was refunded the price of a 6 cell battery to my account. I ordered a 6 cell battery through Amazon and it arrived a few days later.
Full marks to the lady I spoke to at Amazon on my second telephone call, she understood the problem and was prepared to look at the options that would be best for me as opposed to just send the whole item back and we will replace it.
This is a nice netbook, I hope other people who bought this item as described have checked the battery to see if it is the 6 cell one.
As a final note I see the item discription has now been changed.