Most helpful critical review
12 of 12 people found the following review helpful
Started off well but then broke. Replacement just arrived.
on 12 August 2010
I was originally very impressed with this product. The lamp was VERY bright, the radio worked well and it charged my iPhone up every night. I was happy.
But after a short time I started to notice a few things going wrong. Everytime I plugged my iPhone in it started the iPod playing. So everytime I had to quickly access the iPhone menu and stop the music before it woke the wife up. This is very annoying.
I then found that I was sleeping in late. Originally I thought this was just me and then I thought I was forgetting to set the alarm volume on the product. Until one night, for no reason at all, the volume level appeared on the display and then it counted down until it was at zero volume level. Very odd. I reset the volume back up to 10 but the clock just reset it to zero again. This then developed into all the electric bits going haywire and doing what they liked. There was clearly a big problem with this product making the alarm clock feature useless.
Well Amazon have been 100% efficient and helpful and did not hesitate in helping to replace the product. I had a new one arrive just 2 days after I told them. An excellent customer service experience!!! Thank you Amazon :)
I will keep a close eye on this one to see if there is a common product problem and I will let you know what happens. My first observation is that putting the iPhone in the dock still sets off the iPod feature and starts playing music automatically. So this is still a problem. Fingers crossed....