Most helpful critical review
38 of 41 people found the following review helpful
And It Turns Out That Size DOES Matter!
on 18 July 2012
Based on the picture shown in EnvelopeMaster's advert the bubble-wrap was CLEARLY of the large bubble variety but I received bubble wrap of the small bubble variety. To be brutally honest I was somewhat disappointed as the image on the company's Amazon listing quite clearly showed the bubble wrap to be of that large bubble variety and that was what I thought I had purchased.
Perhaps I should have read the reviews first as one reviewer told the exact same story and told that customer that the picture was "for illustration purposes only". Very poor excuse! I contacted EnvelopeMaster who made no attempt whatsoever to reply so, quite clearly, happy customers are not a high priority for them. Unlike EnvelopeMaster, I believe a company selling goods (particularly on Amazon) should do better than that ... any company should do better than that.
I haven't organised a return because of the size of the delivery and that, inconvenient though it was to get a wrongly advertised item, I will eventually use the bubble wrap no matter the bubble size. However I remain disappointed as I specifically wanted bubble wrap with large bubbles (as per the image) for a very particular packing job and trusted that EnvelopeMaster would sell bubble wrap as shown rather than what they actually sold me.