Top positive review
13 people found this helpful
No Sonos system complete without one of these
on 10 May 2011
I've had a CR200 for 9 months now and I would echo most of the other reviewers comments in that it does seem like an expensive piece of kit at first glance. However, it is one of those things that once you've used it for a while, but then have to use one of the alternatives, you realise just how good it is. It's very responsive - the motion sensor wakes the screen up as soon as you pick it up, and it's immediately ready to use. The motion sensor can be disabled if you're going to be carrying it around, however. Having the hardware buttons on the front for common functions, and the purpose made charging cradle also just make it that bit more convenient and usable than the iphone/android options.
I have knocked one star off my rating due to the fact that my controller developed what seems to be a common fault - parts of the screen stopped responding to touch in more and more places, some of which eventually made it unusable. On the plus side, Sonos handled it very well. They were obviously aware they had a problem with the batch which my unit came from, as they had already emailed me to tell me they had extended the free warranty on my controller for an extra year. When I contacted them about the problem, they arranged to have the defective unit collected and I opted to have them send me out a new one asap (after giving them my credit card details). The deal was that if they got the defective one back within 14 days, I wouldn't be charged for new one. Otherwise I'd have had to wait until they received the bad one before sending out the replacement.
Update (Nov 2011):
The controller I got as a replacement for the first faulty one has now developed the same problem, after about 10 months. Disappointed with Sonos that they haven't managed to fix a quality or design problem which they are well aware of. While my controller is away being fixed/replaced, I'm using my IPhone4 to control my Sonos system, and it's just not as good. The CR200 controller is always ready to go as soon as you pick it up - not so the IPhone app (unlock the screen, and then often wait while it tries to connect to the Sonos system again)
Update (July 2012)
My 3rd controller has just had to be returned (luckily a few days before the 2yr warranty ran out) for the same reason as the first two. I was extremely reluctant to take a replacement, given the history of this product, but Sonos promised that they have indeed fixed the design or manufacturing problem and backed this up with a further 2 years warranty. Interestingly the sticker on the inside of this latest replacement says (c)Sonos 200x-2012 whereas the old one said 200x-2009. Hopefully this means that the design (or components) have changed. Time will tell....
Update (April 2014)
My 4th controller has now gone the same way as the previous 3. Sonos also seem to have stopped making them, presumably because of the very high failure rate. Some advice to anyone who might be thinking of buying one of these secondhand: I wouldn't, unless it comes with some sort of (long) guarantee!