Top positive review
64 people found this helpful
Great product, excellent after sales service
on 21 August 2010
I bought this unit about 4 months ago to replace an older Tomtom sat nav on the recommendation of a friend. The first time I used it was on a trip to Spain in June. All was well until the second day somewhere in southern France when - like another reviewer experienced - the unit switched itself off and would not re-boot....so we had to complete the journey by map. Upon reaching our destination, I plugged the unit in to the mains charger and it came back on again. Thinking all was well, we used it for the return journey when the same thing happened.
Once we returned to the UK, I contacted Garmin and was sent an email, which I have copied below for the benefit of anyone experiencing the same problems:
"First please ensure that you are running the latest version of the software for your unit. This can be done by using the webupdater which can be found at [...]
Once this is done then I think that the best step would be to remove all user data from your unit by performing a master reset. As this will delete all user content you may wish to back up important files you have added, before you start this sequence. To perform the reset, when the unit is off please hold down the bottom right corner of the screen and power the unit up, keeping your finger on the screen at all times until the message "do you wish to delete all user data" appears, please select yes to this and then please leave your unit in clear view of the sky for up to 45 minutes. It should re-establish the satellites within this time"
I followed the above and have had no further problems so I hope this has helped those that may have had similar problems. Incidentally, I am very pleased with the unit, particularly the "lane assist" function.
Note: the help function on the Garmin website contains a handy tip if your unit switches off, simply hold down the power button for at least 10 seconds and it should re-boot.