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on 19 October 2010
No problems with Amazon - excellent all round service as ever. Adobe, on the other hand, clearly are going down the Dell line and offering NO (intelligent) after sales support whatsoever - you know the story - calls to India - people who can't do anything, don't care, can't receive emails and appear only to be answering the phones. For anyone who takes the time to read this BEWARE - Adobe advertise this particular product as an upgrade for previous versions (including Acrobat 6.0) - but this is almost deliberately misleading because if you have a full version of Acrobat 6.0 under anything but CS3 onwards then the upgrade is not valid. The box says 'Upgrade from ANY full version of 6.0' - NOT TRUE - what they mean, but do not say, is 'Upgrade from any full version of 6.0 but only in certain circumstances !' Apparently this information is (hidden) somewhere on their website. I returned it to Amazon who, as ever, gave a full refund including carriage with no argument whatsoever.

Adobe need a lesson from Amazon methinks !
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on 29 June 2010
As someone who has used acrobat full versions for more than 12 years I am aware of what a useful programme it is. There is a problem with the latest version 9 pro. Its Distiller programme does not work with win 7 64 bit machines. That can be pretty crucial, as there is not always a work around for printing a pdf from most programmes.

There is a simple matter that makes it worse. Their technical staff are economic with the truth - basicly lie about the problem.

Apparently a patch will be made available, sometime, because when I last spoke to Acrobat technical support, I challenged them, and finally they came clean about it.
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on 9 February 2010
I bought this software to upgrade from version 6, having previously had version 7 as an upgrade but having abandoned it because of apparent problems with Office 2007 and Quark Express 8. Version 9 does what I ask of it with no problems.
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