on 19 October 2010
No problems with Amazon - excellent all round service as ever. Adobe, on the other hand, clearly are going down the Dell line and offering NO (intelligent) after sales support whatsoever - you know the story - calls to India - people who can't do anything, don't care, can't receive emails and appear only to be answering the phones. For anyone who takes the time to read this BEWARE - Adobe advertise this particular product as an upgrade for previous versions (including Acrobat 6.0) - but this is almost deliberately misleading because if you have a full version of Acrobat 6.0 under anything but CS3 onwards then the upgrade is not valid. The box says 'Upgrade from ANY full version of 6.0' - NOT TRUE - what they mean, but do not say, is 'Upgrade from any full version of 6.0 but only in certain circumstances !' Apparently this information is (hidden) somewhere on their website. I returned it to Amazon who, as ever, gave a full refund including carriage with no argument whatsoever.
Adobe need a lesson from Amazon methinks !
on 29 June 2010
As someone who has used acrobat full versions for more than 12 years I am aware of what a useful programme it is. There is a problem with the latest version 9 pro. Its Distiller programme does not work with win 7 64 bit machines. That can be pretty crucial, as there is not always a work around for printing a pdf from most programmes.
There is a simple matter that makes it worse. Their technical staff are economic with the truth - basicly lie about the problem.
Apparently a patch will be made available, sometime, because when I last spoke to Acrobat technical support, I challenged them, and finally they came clean about it.