on 9 April 2013
The positive side first. My grandsons love it and will play on it constantly if allowed.
The negative side? Yes there are one or two.
Firstly delivery was made to my daughters house and the somewhat large single package left in the hallway. My daughter had to unpack it and take the parts through into the garden. The packaging consisted of two large open boxes strapped together. As I live only 10 minutes from my daughter I went to her house to assist in assembly. I am 70 and disabled but could still lend a hand. Legs 1 and 2 were 'wiggled' (their term) into place reasonably easily. Leg 3 was more difficult but eventually went in place. The drama started with leg 4, neither my daughter and I, my daughter and her partner nor two strapping gents who do general house maintenance could get it in place. We tried soap and warming the joints with hot water but nothing worked. I contacted The Entertainer who supplied it via Amazon and they were extremely helpful. They contacted Little Tikes and came back to me saying Little Tikes would do an exchange or refund the money. The problem was Little Tikes wanted the parts to be packed for collection as the it would contravene 'health and safety' if the parts were not wrapped. I phoned Little Tikes and exlained the problem lay with leg 4 or the top platform and all I needed was that these be replaced also that is was impossible to pack an item with so many components. They suggested bin bags until I pointed out that no bin bag was big enough to take parts 8 feet long or 4 feet in diameter. I contacted their spares department and explained the situation and they offered a replacement leg. which I accepted. They sent a courier to collect the old leg and another the next day to deliver the replacement???
My daughter had the two men back to assemble the slide etc and it is now in use.
Somewhat of a saga, plus points for the suppliers The Entertainer and the unit itself which my grandchildren love.
MInus points for Little Tikes as a company on their attitude and unreasonable requests, not to mention the many phone calls my daughter and I have had since then from the Little Tikes courier wanting to come and collect it???
Be aware that this item is NOT an easy assembly and may require outside help as in our experience.