Top critical review
13 people found this helpful
poor quality possibly fake
on 6 January 2014
I purchased this product before Christmas as a present for my wife. It was supplied by a third party supplier via Amazon, (My Piercing), and the price compared to those I had seen in shops. Two days after purchase I received an email from Amazon stating that the product had been dispatched and on the same day one from the supplier confirming it had been dispatched, the carrier was listed as Thailande Post, (the spelling with an 'e' was as the email. I was a little concerned by the carrier). The product arrived this weekend on 04/01/2014 having been ordered on 16/12/14.
I had bought some charms etc for this item and tried to put them on the bracelet but they jammed on the first thread and would go no further, but would come back off! I then noticed that one of the spacer charms was sliding along the bracelet on its thread section. Having had no dealings with Pandora products before I took it to our local Pandora shop for advice, the sales assistant took one look at the bracelet and took it to her manager and they both came back and informed me that they thought it was a fake! when compared to the genuine item there are some differences - the font used for the word Pandora on the clasp is a different style and size. They had never seen the pattern on the spacer beads and they had never known any of the thread sections to come loose or detached. The product does look poorer quality when compared to the genuine item.
I have informed Amazon and asked for a refund, they were very helpful and said that they would take it up with the third party supplier. I now have to wait three days for their response. I use Amazon a lot and have never had any problems with them. I did not have any choice re the supplier it was purchased through the main page with no other option. The item was sold and advertised as the genuine item. It did not come in a Pandora box but in a Plastic velvet effect pouch shaped like an envelope. I would not have purchased this item had I known of the Thailand connection at the time of purchase. I believe Pandora are made in Denmark!