Top critical review
9 people found this helpful
DO NOT BUY THIS. YOU WILL REGRET IT
on 6 September 2011
On the face of it this product looks good but is in fact mediocre at best. But that's fine and will do a job for many users. The real problem is in dealing with the company, the support site would need to improve greatly in order to be pathetic. I had the smaller package previously in order to dip my toe in the web and find out what I really needed. My first site was pretty awful so I abandoned the site and chose to start again this year with the bigger Pro version on offer here at Amazon. Just activating the site was a nightmare as they would not release my domain name for use with this site.(I have owned the name prior to being involved with mr site) There was not a particular issue, it was just impossible to get anyone to understand by email (either they were extremely thick or didn't have an adequate grasp of the English language) we just went round in circles until I phoned the premium phone rate help line. Once I was able to get him to understand the problem he fixed it in seconds and I happily activated my site. For the next 3 weeks I tried in vain to set up the site, came to the conclusion I was too stupid, and asked someone for help. They also had problems, checked to see what was active on the web and discovered that the site didn't exist. I informed Mr site and they sorted it out instantly and made the site active on the web. As I had wasted 1 month of my subscription because of something they had failed to do I requested that the timer be reset to twelve months from the time they rectified their error. Many comically ridiculuous emails later, I have been informed that they will not give me the full 12 months to which I am entitled.
From all the correspondance I have the overwhelming feeling that this is not the sort of company I would ever deal with had I met them face to face. I simply do not trust them.