Most helpful critical review
32 of 35 people found the following review helpful
Magnoballs - A Warning
on 7 February 2013
We have used a Magnoball in our Miele Washing machine for 3-4 years and whilst not seeing any improvements, carried on using it believing that it was keeping parts that we can't see "limescale free". However a few weeks ago, my wife noticed that clothes were snagging on the drum, which upon inspection had dents on the paddles, some of which were sharp enough to snag onto the washing as she tried to unload it.
We couldn't think where these came from as nothing was ever put into the machine that was hard enough to do that to stainless steel - then she noticed that each end of the Magnoball was splitting open and that the hard rough iron edge of a magnet was revealed - this had been banging against the drum, particularly the paddles and had obviously caused the damage.
When we pointed out to "Ecozone" that one of their products had ruined our washing machine, all they said was that they had never had any similar complaints and they offered to supply a new "Magnoball" if we returned the old one. We thought this was a joke and an insult as no person, having seen what they can do would ever use one again.
The drum is beyond repair, and we are now buying a new machine - it will never see a "Magnoball"