Customer Reviews

Tefal Quick Cup - Hot and Cold Water in 3 Seconds

5 star:		(107)
4 star:		(75)
3 star:		(33)
2 star:		(43)
1 star:		(135)

 

 

I have only had mine for 24 hours but am completely satisfied with it.
I have deliberated for a while about buying this due to the amount of negative feedback everywhere, but I think it works just fine & I drink a lot of tea being at home by myself all day. I don't think its the machine at fault, I think we need to change our methods instead. We are so used to making drinks & going off to do another small job while it cools down to drinkable temperature & you cant really do that with this, the answer is just make it when you want to drink it instead & it works just fine. Just a case of getting used to something new, but I have only had it one day so keep your fingers crossed!!
** Update, after 3 weeks I still love it but I have had a problem with small cracks appearing around the water container handle, I emailed Tefal & they are sending me a new container out free of charge but would advise anyone to fill these using a jug with the container in situ, not fill & then carry to the machine, Oh & the filter needs changing already but other than that its great, have now done Tea, Coffee, Soup, Gravy, Pot Noodles all with no problems so I would still buy one.
Oh & if you get any problems, Talk to Tefal their customer service with me has been brilliant!!!

This is my second review of this product as I thought an update was needed after my first one. You cannot place a second review of a product so I have had to replace my original one by editing it. My original review was placed on the 19th Aug and now, less than two months later, I have a replacement in my kitchen because the first just stopped working. It stopped mid-flow, whilst filling a mug and the red light stayed on. It banged as though something blew electrically but the fuse was still fine as the red power light was on. I thought it would be interesting to see if the second product was just as noisy and spurty and vibrated as much. It doesn't.

This is slightly quieter and smoother as it dispenses water and the water flows in more of a continuous stream than the broken version, although not completely smoothly. Perhaps that one was always faulty. The new one splashes a little less than the previous one but still splashes nontheless. I still have to wipe the worktop dry.

Great I thought, until I drank my coffee. Yes this one is smoother in dispensing the water without the spurts of steam but it is not hot. If you don't drink it as soon as it is made it is too cold within minutes. If you don't have milk then you may be ok but I do. I suspect the dispensing shortfall of the previous version was due to it heating up the water to a higher temperature but that is what a kettle is for, isn't it? Add 20 seconds in a 900 Watt microwave and our energy savings with this product are being cancelled out. The added inconvenience of reheating is something I may have suspected if this was a cheap product by an unknown brand but it is a premium price over many kettles on the market.

It is no accident that the advertisement for this product on TV shows a graphical simulation of how this product works rather than a real product actually dispensing hot water.

My wife reminded me that the first Quick Cup I bought had to go back to the shop because a piece of the plastic water container was broken off in the box when we got it home so in fact we are on our third Quick Cup. When I took this one back with the receipt, the sales assistant asked "hadn't I already returned this?" Only two out of the three I've brought home have been used and so far it scores zero out of two.

I can't change my original rating of 3 stars because I am editing an original review but now I would rate this one or two stars. A second star for a good idea badly executed.

Don't get suckered in by the carbon footprint guilt trip, until there is a product released that works effectively. Yes, strictly speaking, water for coffee shouldn't be boiling but we wouldn't dream of using the water out of our hot water taps. My latest model doesn't seem too far from that temperature and I should really take it back for a refund. It's not fit for purpose... I think they say.

First of all, after reading the other reviews, i have to say i only drink coffee so i have no problems with the water temp.

Its a great idea and ideal for a cup/mug but if i was making coffee for a few people i would more than likely use the kettle. it is quick but the slow water stream means u have to stir as its filling and I have to hold the mug up because other wise is spits drops of coffee all over the place.

Hopefully the next model/s will take care of a lot of the problems

Had I paid attention to my own advice and read all the other comments here, I would have known that the 'Quick Cup' is known for turning into a 'No Cup' not long after you buy it. Mine broke just a fortnight after I wrote the review below, and I'm now going to have to go through the fuss of replacing it. Stick with your kettle!

***

Drop a thermometer into a mug of freshly produced Quick Cup water and it'll barely register 85 degrees. Frankly I've had baths in warmer stuff.

Those of you who understand what you need for a proper cuppa will know that the water must be boiling hot (as in 'not 85 degrees'), and if you read the rest of the comments here -- the majority of which identify the exact same flaw -- you will not make the same mistake as the people who wrote them and will wisely steer clear of such a poorly implemented great idea.

Those of you who don't mind drinking tea that looks and tastes like you've held a cup under the drain from your sink, highly recommended.

P.S. It makes really awful Pot Noodles as well. The noodles won't cook if they're not boiled, so you end up with something not far removed from cockroach legs in stagnant water. It's not pleasant.

P.P.S. I realise that admitting to eating Pot Noodles pretty much invalidates my opinion on anything but I was hungry.

Yes it looks great and is expensive - It is clever too- BUT note manufacturers claims it heats water in 3 seconds. This is misrepresentation - It takes three seconds to initially heat the water and up to 25 seconds to get a cup of lukewarm /hot water . This is not suitable for Tea- Indeed one Tea producer does NOT recommend this. Ref Coffee: By the time you add milk the coffee is cold. Pot Noodle (Yuck) and Packet instant soups will not fare well with this. They need boiling water and this machine does not deliver boiling water.

The noise in use very cleverly concealed (muted) on the Tefal video ie (There is none) and is akin to a Jumbo jet at 500 paces. The worksurface vibrates too!

Other points :A pity the lid is not hinged. Good points:You do NOT have to always use a filter - Great if you live in a good water area and by pressing and holding button the system will deliver water until you stop it.
Of course it also delivers cold filtered water at Room temperature too at the press of a button - Great!

You can get an upgraded model in Europe for cheaper than UK model ( £38+ P&P). Probably be in UK soon. This has a cup selector. Finallly if you want to use 1.5 litres immediately for hot water it will deliver BUT the manufacturer says you cannot use this again for the next 10 minutes!!!

Its a great prototype ' concept' that sadly went to market before proper evaluation - see other feedbag and decide yourselves. With a little more work it could have been a world beater and has potential for a rival manufacturer to get a better product out- sooner than Tefal may like.

This is not a kettle, it is a hot water dispenser. To be fair it is quite a good hot water dispenser, the water spurts out rapidly, if rather noisily. But if you are a tea drinker then you will know that boiling water is required to pour onto the tea to release the flavour. And it does not boil the water, so tea tastes insipid and bland. If you are coffee drinker, then this product may be of more use to you. To give an indication of how un-hot the water gets, by the time I have added milk and sugar to my coffee I can drink it quite comfortably and within a few minutes the mug has pretty much gone cold.

All the environmental claptrap that is used to market this is compete rubbish; it maybe more efficient, use less electricity, reduce your carbon footprint, blah blah, but this is basically a scam. They cannot be comparing a water boiling kettle with this product, as they do not do the same things. And by the time that you take into account the designing, manufacturing, transportation, marketing costs and resources, into something which is now sat in my kitchen gathering dust, and the fact that I have had to go out and purchase a kettle (not tefal) that does actually boil the water, then you feel a little bit like you've been conned, and the all those precious, saved resources are instead wasted

If you like the convenience of warm coffee within seconds it's great. But it's expensive, it's noisey and it does not boil water like a 'normal' kettle. Add to this the fact that they seem to be cashing in on people's carbon foot print concerns to sell product, rather than a well designed, well functioning product that sells because it's good at what it does, and I feel that tefals shine is definitely tarnished.

Read the reviews above, who the hell pays £50+ for a 'state of the art' kettle and then has to put their tea in the microwave for 20seconds to warm it up!

If you are expecting boiling water in your cup you will not be pleased.
I like a nice hot cuppa so for me I now have to give it 20 seconds in the microwave. I have only had this product for 2 weeks; I use bottled water so I know it is not full of lime scale.
I have taken to holding my mug as close to the outlet as possible so as to cut down the loss of heat as much as possible.
It also claims to take 3 seconds to pour a cup of hot water. I have just timed this with a stop watch and it took 24 seconds.
Overall I have to say I am not as happy as I had hoped considering the cost.

The idea for this (as you would expect from Tefal) is great. In practice its not practical. I am on my second one now. The first one leaked. This one, after 3 weeks no longer heats the water at all. When I made my wife her first cup of tea she said it was cold. I like the device so much that I took to heating the milk in a micro for 30 seconds. I have learned from a forum that Tefal say the water comes out at between 80c -85c. Its just not hot enough. I am sorry to say that I will prefer a refund until Tefal come out with something that is a) more reliable and b) gets nearer to 100c that 80c.

First week was fine, second week the light started flashing, I replaced the filter, still flashing, cleaned with white vinegar, started working the following week the same story and so on until it packed up completely within two months!!! very expensive filters, spends most of the time being cleaned absolute rubbish

I have a completely different problem to everyone else here, or so it seems. The machine appears to be 'over-boiling' - that is, water coming out of the spout is clearly boiling, spitting and spluttering everywhere (mostly over my worktop, about 1ft radius around the machine). As well as leaving the worktop wet, it's downright dangerous for small children near the machine. 85 degrees it aint! Don't have a thermometer but it's clearly boiling. Now on my second machine and that's the same as well - waiting for Tefal's customer services.