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on 16 March 2002
A fantastic quick overview of the concepts and practice of Six Sigma, this took me 90 minutes to read and opened up a whole new world. Operating at six sigma (a statistical term meaning 100%) will have you running your business with zero customer complaints, and continually on the watch for process and quality improvement. A rigorous team approach to identifying and rectifying both large and small causes of less-than-perfect output, the Six Sigma project will give you lots of fun and challenge you as far as you can go... Rich with practical examples of real impact in some of today's largest organizations. There is plenty of further reading to follow on from this clear and simple introduction.
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I like this book a lot. Some Six Sigma books are strong on history, while others contain lots of theory. Six sigma implementation is hard on the people caught up in the change process. This concise (lean) book provides background information and questions/answers for those people. But it !
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on 18 April 2010
I'm very happy with this book. It is a great introduction to six sigma. Small book, but has all the important ingredients to start understanding Six Sigma.

As my first introduction to this topic, i did not want to buy a hugh 400 pages book, that also will be expensive.

This book looks, perfect for what its purpose is. Introduction to What is Six Sigma.
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on 13 January 2010
Small, compact, light. The perfect way to gain a brief, helpful understanding of 6 sigma.
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on 11 February 2011
An informative book which provides a good background to the Six Sigma management approach for those who have not had any contact with this approach
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on 14 January 2013
I would have given this 5 but when getting the electronic version on a kindle app on my Ipad the page numbers are not visible. The more detailed index at the back doesnt show the page numbers either which is really annoying and makes this index useless. If you are getting this for your Ipad on the kindle app then think about getting the paper version instead.
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on 8 January 2015
Item as described.
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