Top critical review
11 people found this helpful
Dis-appointment over service
on 7 October 2013
I made my purchase based on both product use and it's cost, a value for money drill BACKED up with a 3 year warranty and within a month of purchase the rubber chuck housing has failed. On contacting the company they said I would have to send it back at my cost for a repair to be made. The spare part would cost about £8.00, to send it back would cost approx £12.00.
If you factor in postage both ways, labour for the repair and the cost of the part I struggle to see why a professional company would not just send the part for me to fit. on rough costings with labour based at £30/hour, the cost would be over £60. £10 more expensive than a new drill.
The warranty is just "lip service" and not an effective way to repair products. I can only say that I am totally dis-appointed with their customer service and lack of customer proactivity.
I will be advising all of my friends and colleagues not to by any Silverline Tools or products from their associated company Toolstream.
Buyers beware the warranty is not worth the paper it is written on. If it breaks be prepared to replace the faulty unit new one.
A totally dis-gruntled purchaser