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Issue with lid... (Resolved)
on 29 March 2007
I bought this bin years ago, and was very happy until...
I too found that the lid failed, which was irritating as the
default is that the lid gaped open in 'up' position.
However - and I'm not sure how hard the previous correspondant tried - I must say that the customer services were polite & helpful, and sent out a replacement lid at no charge, even though I had no receipt.
From this "no questions asked" replacement service, I suspect that this was a known design issue. However I can't fault the service.
If anyone has issues the Brabantia customer service number is
0870 240 7641.
Ironically I would say that as this issue was resolved so helpfully, this gives me more confidence in buying products from the company in the future, as I know I won't be fobbed off.