Most helpful critical review
4 of 4 people found the following review helpful
ABSOLUTELY USELESS !
on 23 October 2014
Can't say I was over the moon with the model as the handle doesn't seem to be strong enough to support the weight of a half full kettle but decided to keep it . After just using it ONCE the spring gave up ,only heard a bang on the kitchen top . No way we could find how to put it back so when we pour hot water we have to keep the spout's lid up with one finger while the hot steam burns your hand. Also not good if you only make a cup of tea and don't boil a full kettle ,to get the water needed ,one has to turn it almost upside down .Don't waist your money ,useless. Very ,very annoyed !
One day later : Contacted Amazon yesterday and straight away I was promised full refund despite not having the original box anymore.Today I've got the e-mail confirmation for full refund before sending the faulty kettle back! After searching and reading reviews I can't believe how difficult is to actually find a good kettle and in how many ways a kettle can go wrong .I have ordered a new one,different model from Amazon .Fingers crossed !Very good Customer service, big Thank you Amazon for sorting this one out,I am relaxed now .