Most helpful critical review
40 of 45 people found the following review helpful
Brilliant while they lasted - but that wasn't very long
on 27 September 2010
I bought these scales in July and by mid September they developed a fault that made then unusable. I e-mailed Tanita Europe in the hope there was an easy fix, but the message came back very quickly that I should return the item to the seller.
However, while they worked, these scales were great. They told me how overweight I was (and importantly how out of shape I was too in terms of muscle-bone-fat balance) and that encouraged me to pursue my radical change of diet: no red meat, processed meat, alcohol, dairy, sugary food and drinks, etc, etc... but lots of oily fish, fresh vegetables and fruit. Weight loss wasn't the original reason for the change of diet, I had other medical issues, but getting closer to an ideal weight was a big encouragement to keep going. When you see the results almost day-by-day, and not just on your weight but across a range of measures, it helps keep you going. Well, it did for me!
For that reason, I requested a replacement from Amazon with the same scales (impressively, Amazon processed my request in minutes). I'll be hoping that the new scales will last a lot longer because I can't see a viable alternative for anything like the same price.
POSTSCRIPT: Amazon's return process was impressively efficient, my failed scales were collected the day after I reported the problem, and I had a replacement set of scales the day afterward. I hope they last rather longer than the last set - so far, so good.
UPDATE A YEAR LATER - Well the replacement lasted almost a year, but now it has stopped working completely (initially half the buttons have stopped working). Since I've used this in a bathroom (doesn't everyone?) I will be e-mailing Tanita to see if there is anything they can offer me.