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Customer Reviews

4.3 out of 5 stars34
4.3 out of 5 stars
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on 20 July 2005
I have been struggling with this player for about 2 months now. It has some potentially wonderful features but the implementation is very sub-par. Don't expect iRiver to provide adequate support.
* WMA support requires installing additional software from iriver which is not bundled with the device, even though the box clearly says it supports WMA. It definitely will not support Lossless WMA files or VBR WMA/MP3 files at higher bitrates.
* The so-called documentation is a non-indexed PDF in fractured English.
* The device takes about 2 minutes to boot which is completely unacceptable
* Connection to PC works very differently for US models than other models, but documentation and advertising fail to note this major issue.
* Connection to PC may fail unless an obscure setting is changed to turn off USB charging. I have been going in circles with email to iRiver support on this for weeks. Some new muppet comes along every other email and pastes in boilerplate response to an unrelated issue, so you have to repeat the original problem endlessly.
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on 5 January 2006
It is packed full of features that other players don't have like Radio, MP3 encoding (including from the radio itself), HD PnP. USB hosting
However, as stated by previous reviewers YOU CAN'T CREATE PLAY LISTS ON-THE-GO. This is ridiculous considering it is a key characteristic of MP3 players. I also found out via a dedicated iriver forum that customers have been requesting a firmware update form iriver to solve this issue ever since the player came out nearly a year and a half ago, but iriver have never committed to a release date.
The documentation is also scarce and poorly translated, although the forum is a great help. Needless to say I sold mine 2nd hand 4 months after purchase at a loss of £100
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on 7 March 2005
The iRiver has actually a lot of features, a pity it does NOT work properly. I contacted a few times the iRiver help desk and they have been useless, for example I asked help on playing videos and they replied that mp3 tagging could be done with various software!! The volume on the headphones is way too low even when set to maximum (using the provided headphones) and they replied that when connected to a stereo the volume can be low!!
Installation easy but everytime I tried to load the song information it generated an error on explorer. I updated to Firmware 1.27, took out antivirus, firewall, re-installed the software to no result (I am using XP on a laptop 2 months old).
If you want to see pictures just get ready to wait (10 seconds to load any picture). The quality of the video is than excellent and the iRiver is bulky but well designed (except for the menus which are hard to use). A final word on the manual: you can use to light up the fire and for nothing else. If you are not a super geek and techy savy please get something else that is simpler and actually works.
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on 28 March 2005
horrid! extremely good if it works, but VERY tempramental, and everyone who i know who has had one, ahs had atleast one problem with it, and had to send it back numerous time, and the customer servies are terrible.
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