Top critical review
61 people found this helpful
on 18 January 2011
We bought this model because Dualit had a reputation for robust quality and the toaster was stylish. The design is simple enough so we foresaw no problems - but how wrong can you be? The problem is the mechanical timer, which began sticking during the toasting process thus leaving the toaster full on when it should have switched itself off. This was annoying at first because toast got burnt, but my daughter alerted me to the fire risk (which should have been obvious). If you were dashing about in the morning (which is, let's face it, pretty normal) and left the toaster to do what an automatic toaster SHOULD do - I.E. make the toast then switch itself off - the whole device could become dangerously hot and dangerous.
When we approached Dualit with this problem they were astonishingly unhelpful. Their first response was to tell me that I should not leave the toaster unattended! I replied that the whole point of an automatic toaster is that you CAN leave it and that if I wanted to hang around watching it I might as well use the grill on the cooker and save myself the (high) cost of the toaster.
Dualit then changed tack and offered a new timer - but expected me to pay! Needless to say I was unimpressed.
It is interesting to note that I have since talked to several people who also report the same problem with the toaster and with the man who answers the phone at Dualit. (He claims to be the manager...)