Top critical review
7 people found this helpful
Used to be a lot better
on 23 January 2014
We've had Henry's for over 20 years and they used to be a lot better. My Old Henry was only 5kg which was perfect and a perfect suction power of 1000W, not too strong so you couldn't move it and strong enough for good deep cleaning. The cord rewind was smooth and quiet and the hoses fitted perfectly. It died a couple of years ago and replaced it with a new model with the Hi/Lo function, and is now a constant source of frustration.
I know a few reviewers have said how much they love the HI/LO function, but I'd have to say I absolutely hate it and it drives me nuts. Every single time you turn it off, you have to wait a couple of seconds to switch it back to high. For carpets, you don't feel the Lo setting gets them clean enough, however the "Hi" function is so strong it is difficult to move the head. The whole reason you buy a Henry is for the superior suction power and if I wanted a weak vacuum I would have chosen another. The new machine is a hefty 8.75kg (ok not heavy compared to a dyson) but compared to the old 5kg is not great.
On top of this the cord gets tangled all the time (the old one was great) and the rewind is noisy and scratchy. One of the unions on the hose from new was not good either so one of the stainless hose sections keeps dropping off. After buying my Henry I found out you can buy a model with a "hard" switch Hi/Lo (it stays at whatever setting you set it to) which I think I will definitely going for, if like me you want it permanently on high.
Overall a little disappointed with the quality and features of the new machine compared to the old.