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2 of 2 people found the following review helpful
5.0 out of 5 stars best explanation and guide to Service Design
If you are looking for both a philosophical explanation of Service Design and a practical tool kit to implement it, then this is the best book on the market.
Published 8 months ago by George Smith

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3.0 out of 5 stars Struggling to finish it
Not bad, goes into too much detail in places basically pointing out the obvious, goes down to telling you what type of socks to wear... I would recommend some diagrams and case studies, but not too much more
Published 4 months ago by The Messiah


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2 of 2 people found the following review helpful
5.0 out of 5 stars best explanation and guide to Service Design, 26 Dec 2013
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If you are looking for both a philosophical explanation of Service Design and a practical tool kit to implement it, then this is the best book on the market.
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1 of 1 people found the following review helpful
4.0 out of 5 stars Half way through, 6 Sep 2013
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Mr. Jon C. Gill "Jon Gill" (YooKay) - See all my reviews
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Half way through but so far I've read great case studies that demonstrate how Service Design can work well when it's done well.
Easy to read and not so huge that I can't imagine not finishing it.
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3.0 out of 5 stars Struggling to finish it, 7 April 2014
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This review is from: Service Design: From Insight to Implementation (Paperback)
Not bad, goes into too much detail in places basically pointing out the obvious, goes down to telling you what type of socks to wear... I would recommend some diagrams and case studies, but not too much more
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Service Design: From Insight to Implementation
Service Design: From Insight to Implementation by Ben Reason (Paperback - 13 Mar 2013)
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